Category: Customer Feedbacks

A few questions on received EF13LQN50WG

Customer (EF13LQN50WG): Hello, I received this item but I am concerned about it. Could you please answer some questions. 1) why is the item picture on the box different than the item inside? 2) what are the words that are

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PF13S160El hose change question

Customer (PF13S160EI/CarbonSteelWok/CastIronWok): I have the PF13S160EI can I change the hose from the red rubber hose to this: KIBOW 0~30PSI High Pressure Adjustable Propane Regulator w/8FT SS Braided Hose-Type1 (QCC1) and 3/8 Female Flare Swivel Fitting – with Gauge for Forge/Foundry https://www.amazon.com/dp/B07BK35Z3D/ref=cm_sw_r_cp_api_i_2vX4Bb5KQR8FA I like

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Additional Charge Notification For Parcel Monkey Shipment

Parcel Monkey (Shipper): Following information provided by our courier partner we have made an additional charge of $7.47 to your original payment method. Please find attached the invoice for the additional charge.  Details of the additional charges are shown on your

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Isn’t the PF13CL160 model compatible with a 20lb propane tank?

Customer (PF13CL160): I have been using the wok for a while now and I absolutely love it. It is just so powerful. I am very happy to have found your product and everyone I demonstrate the wok burner to is

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The burner has been fantastic but today the burner lost high pressure.

Customer (PF13CS160EI): The burner has been fantastic but today the burner lost high pressure. The ignitor will still run high but the main burner is not able to to run high. Tried a new tank of gas and got the

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I would like to know what part for battery and how to change battery for ignition.

Customer (EF13LQN50WG): I like the stove very much and I will recommend it to my friends. I would like to know what part for battery and how to change battery for ignition. Thank you very much! Outdoorstirfry: Thanks for your

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Can you supply parts?

Customer (EF13LFN50WG): Received and installed. Looks good. Thanks. If needed, will you have parts available? Outdoorstirfry: Thanks for the good word.  We can support parts.

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Do you know what is the best oil for fried rice?

Customer (PF13L160EI): Do you know what is the best oil for fried rice? Outdoorstirfry: In terms of cooking oil, it is good question.    There are many references on the web on which oil is more nutritious.   Our own preference is

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What’s the difference between the 13S and 13CS 160 ?

Customer (PF13S160): What’s the difference between the 13S and 13CS 160 ? Outdoorstirfry: The 13CS160 goes with an adapter that can screw a 1lb propane bottle for light weight activities such as camping, hiking etc.

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Thank you very much for shipping this so quickly!

Customer (PF13CL160): Thank you very much for shipping this so quickly! I really look forward to trying out this Wok burner. It was by far and away the best option that I found online. This was especially true for the

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