Category: Customer Feedbacks

additional accessories

Customer (PF13L160):  Hi, i have a question you don’t sell additional accessories to this equipment? I am looking for a plain ring to can use the fryer with normal pan not only with a wok?  Outdoorstirfry:  The stove flame goes

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Propane regulator is defective and won’t allow propane from Propane tank and through the hose

Customer (PF13L160):  Propane regulator is defective and won’t allow propane from Propane tank and through the hose Outdoorstirfry:  The regulator has a leak protection feature. When activated, it reduces gas flow to the burner. Please re-read item 8 2~4 paragraphs

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My propane burner’s flame no longer turns up to a high flame

Customer (PF13L160EI):  My propane burner will only produce a moderate flame now. At first, I thought that my propane was getting low, so I had the tank topped off, but that didn’t help. Do you have any ideas of what

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Missing Part Replacement

Customer (PF13L160):  Hi there, I have one of your PF13L160 that I have been using for many years. We recently moved, and it seems that I have misplaced the small metal ring that sits atop the center of the burner

Hose clamp

Customer (PF13L160EI + Carbon Steel Wok Set):  I open my wok package today.  I was disturbed to see the use of screw-down clamps instead of crimped connection for the propane gas line.  I don’t think this is safe.  Do you

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Wok Size Recommendation

Customer (PF13L160EI):  I would like to know the maximum size wok that can be used on this wok burner. I am in xxxxxxxxxxx and I think you are in xxx  xxxxx.  By the way I have already ordered one from

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Gas smell with PF13L160

Customer (PF13L160):  I have been noticing that there is a gas smell with my PF13L160 when I’m cooking for a longer time, around 10 minutes. However I don’t notice it if I’m cooking within 2-3 minutes. I’m a little concerned,

Customer feedback

Customer (PF13L160EI):  I have been using my PF13L160EI with a 20lb propane tank for the past two years. The unit is reliable and I love cooking with it: the high pressure opens up new cooking textures and flavors. Your website

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Not stable during tossing

Customer (PF13L160):  Thanks for the guide. I noticed that the legs are stable enough for normal cooking but wobbles when rapidly tossing food. I’m thinking that it can be much more stable if the legs are bolted to a metal

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Send me a link to a correct regulator that I can purchase for PF13L160

Customer (PF13L160):  If possible, would you be able to send me a link to a correct regulator that I can purchase, just in case?  I don’t want to get the wrong one if I have to pick one up. Outdoorstirfry: 

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