Category: Customer Feedbacks

Smell Gas

Customer (PF13LQN120):  I just installed my burner. A few questions:   1. Is it normal to not see the flame in daylight? 2. I smell unburnt gas when using… is it possible all the gas it not burning up? 3.

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Refurnbished wind guard and pilot light.

Customer (Refurbished PF13L160): We used the stove for the first time yesterday and it was amazing! We have a lot to learn but the first dishes to come out of the wok were surprisingly good. We found an old wok

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Customer (PF13L160): THANKS SO MUCH..I AM VERY VERY VERY HAPPY.. arrived today!!!!!!!!!! My dream is real now!!!! Now i can make all kind different foods with my Woks….in MY SUPER NICE WOK BURNER!!!☆☆☆☆☆  thanks again..for create this amazing product totality good

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OK to put the stove on table?

Customer (PF13L160): If I take the legs off and put the burner on top of an outdoor anodized aluminum table, should I have something between the table and the burner? Thanks. Outdoorstirfry: No.  You should be able to leave the

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Right product

Customer (PF13L160x2): Hello, I setup a pop-up restaurant once a week. I am in need of two wok burners. You have multiple options and I was looking for direction on the correct ones. Thank you. Outdoorstirfry: You sound like doing

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I need some advice on woks.

Customer (PF13L160): Hello,  I am really enjoying the burner.  I need some advice on woks.   I bought a stainless steel wok and it’s not really working too well.  What kind of wok should I buy? Outdoorstirfry: Stainless steel may not conduct heat

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A few questions on received EF13LQN50WG

Customer (EF13LQN50WG): Hello, I received this item but I am concerned about it. Could you please answer some questions. 1) why is the item picture on the box different than the item inside? 2) what are the words that are

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PF13S160El hose change question

Customer (PF13S160EI/CarbonSteelWok/CastIronWok): I have the PF13S160EI can I change the hose from the red rubber hose to this: KIBOW 0~30PSI High Pressure Adjustable Propane Regulator w/8FT SS Braided Hose-Type1 (QCC1) and 3/8 Female Flare Swivel Fitting – with Gauge for Forge/Foundry I like

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Additional Charge Notification For Parcel Monkey Shipment

Parcel Monkey (Shipper): Following information provided by our courier partner we have made an additional charge of $7.47 to your original payment method. Please find attached the invoice for the additional charge.  Details of the additional charges are shown on your

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Isn’t the PF13CL160 model compatible with a 20lb propane tank?

Customer (PF13CL160): I have been using the wok for a while now and I absolutely love it. It is just so powerful. I am very happy to have found your product and everyone I demonstrate the wok burner to is

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