Category: Customer Feedbacks

My propane burner’s flame no longer turns up to a high flame

Customer (PF13L160EI):  My propane burner will only produce a moderate flame now. At first, I thought that my propane was getting low, so I had the tank topped off, but that didn’t help. Do you have any ideas of what

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Missing Part Replacement

Customer (PF13L160):  Hi there, I have one of your PF13L160 that I have been using for many years. We recently moved, and it seems that I have misplaced the small metal ring that sits atop the center of the burner

Hose clamp

Customer (PF13L160EI + Carbon Steel Wok Set):  I open my wok package today.  I was disturbed to see the use of screw-down clamps instead of crimped connection for the propane gas line.  I don’t think this is safe.  Do you

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Wok Size Recommendation

Customer (PF13L160EI):  I would like to know the maximum size wok that can be used on this wok burner. I am in xxxxxxxxxxx and I think you are in xxx  xxxxx.  By the way I have already ordered one from

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Gas smell with PF13L160

Customer (PF13L160):  I have been noticing that there is a gas smell with my PF13L160 when I’m cooking for a longer time, around 10 minutes. However I don’t notice it if I’m cooking within 2-3 minutes. I’m a little concerned,

Customer feedback

Customer (PF13L160EI):  I have been using my PF13L160EI with a 20lb propane tank for the past two years. The unit is reliable and I love cooking with it: the high pressure opens up new cooking textures and flavors. Your website

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Not stable during tossing

Customer (PF13L160):  Thanks for the guide. I noticed that the legs are stable enough for normal cooking but wobbles when rapidly tossing food. I’m thinking that it can be much more stable if the legs are bolted to a metal

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Send me a link to a correct regulator that I can purchase for PF13L160

Customer (PF13L160):  If possible, would you be able to send me a link to a correct regulator that I can purchase, just in case?  I don’t want to get the wrong one if I have to pick one up. Outdoorstirfry: 

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Smell Gas

Customer (PF13LQN120):  I just installed my burner. A few questions:   1. Is it normal to not see the flame in daylight? 2. I smell unburnt gas when using… is it possible all the gas it not burning up? 3.

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Refurnbished wind guard and pilot light.

Customer (Refurbished PF13L160): We used the stove for the first time yesterday and it was amazing! We have a lot to learn but the first dishes to come out of the wok were surprisingly good. We found an old wok

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