Category: Customer Feedbacks

Strategy Against Coronavirus

Customer (PF13LQN120):  Due to the Coronavirus,  I am cooking at home with a restaurant like high power stove. Outdoorstirfry:   I think you are making a good choice to stay more at home.  Bests.

Wok burner (PF13L160) Not Hot Enough

Customer:  I noticed my burner is not turning up so high.  I have it on full blast and I can only get a medium flame.  I did leave it out overnight and there might be some rust accumulating, maybe the

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additional accessories

Customer (PF13L160):  Hi, i have a question you don’t sell additional accessories to this equipment? I am looking for a plain ring to can use the fryer with normal pan not only with a wok?  Outdoorstirfry:  The stove flame goes

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Propane regulator is defective and won’t allow propane from Propane tank and through the hose

Customer (PF13L160):  Propane regulator is defective and won’t allow propane from Propane tank and through the hose Outdoorstirfry:  The regulator has a leak protection feature. When activated, it reduces gas flow to the burner. Please re-read item 8 2~4 paragraphs

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My propane burner’s flame no longer turns up to a high flame

Customer (PF13L160EI):  My propane burner will only produce a moderate flame now. At first, I thought that my propane was getting low, so I had the tank topped off, but that didn’t help. Do you have any ideas of what

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Missing Part Replacement

Customer (PF13L160):  Hi there, I have one of your PF13L160 that I have been using for many years. We recently moved, and it seems that I have misplaced the small metal ring that sits atop the center of the burner

Hose clamp

Customer (PF13L160EI + Carbon Steel Wok Set):  I open my wok package today.  I was disturbed to see the use of screw-down clamps instead of crimped connection for the propane gas line.  I don’t think this is safe.  Do you

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Wok Size Recommendation

Customer (PF13L160EI):  I would like to know the maximum size wok that can be used on this wok burner. I am in xxxxxxxxxxx and I think you are in xxx  xxxxx.  By the way I have already ordered one from

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Gas smell with PF13L160

Customer (PF13L160):  I have been noticing that there is a gas smell with my PF13L160 when I’m cooking for a longer time, around 10 minutes. However I don’t notice it if I’m cooking within 2-3 minutes. I’m a little concerned,

Customer feedback

Customer (PF13L160EI):  I have been using my PF13L160EI with a 20lb propane tank for the past two years. The unit is reliable and I love cooking with it: the high pressure opens up new cooking textures and flavors. Your website

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