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Thanks for the advice before the purchase, fast delivery and assistance in customs clearance.

Name:

Peter, Germany(PF13L130)
Feedback:

Thanks for the advice before the purchase, fast delivery and assistance in customs clearance. The Stove is doing extremely well and a first test last evening at -5 C / 23 F were excellent. I ‘m excited to cook fantastic meals in the future. I bought an cheap adapter for the German gas bottles at www.gasfachfrau.de. Greetings from Deutschland

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I tried to attach the power flamer to the propane gas tank.

Name:

Claus, California(PF13L160EI)
Feedback:

Hi, I tried to attach the power flamer to the propane gas tank. The power flamer outside thread does not attach to the bottle inside thread. Can you explain this?

Our Answer (if any): Hi Claus, Do you have a 20 lbs propane tank or just a 1 lb bottle?
Feedback: Hi, Many thanks for answering so fast. It says 17lbs on the tank. Its one of those gas tanks you use for BBQs. The brand name is Blue Rhino.
Our Answer:

Hi Claus, Propane equipment uses counter-clockwise to tighten and clockwise to loose the connection.  Did you try counter-clockwise to tighten the screw head to the tank?  In case of any further problem, you can call us.

Feedback:

Hi, Counter-clockwise did it! I was used to the quick connect on my BBQ which attaches  on the outside. Did you laugh? I think it’s funny!  The burner offers “ultimate power”. Wow! This was a good decision!

Our Answer:
Hi Claus, Glad to hear that you solved the problem.  We do have customers having similar inquiry.
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The stove is hen hao (Very Good), xie xie (Thank You)!

Name:

Thomas, Alaska(PF13L130EI)
Feedback:

The stove is hen hao (Very Good), xie xie (Thank You)! I just got it yesterday, and this morning I set it up and seasoned the wok, and made pork with garlic, chili, ginger and spring onions for breakfast! It cooks so FAST!   I am looking forward to many years of cooking on it. Thank you so much, I will recommend you to my friends!  take care.

Our Answer (if any):
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I recently purchased the 9″ powerflamer.

Name:

Chris, Arizona(PF9CL130)
Feedback:

I recently purchased the 9″ powerflamer. I was inquiring if the stove and connector design are approved by any USA safety standard or reputable USA organization? I wanted to be assured that such a high power stove is safe to use. I am very happy with the stove but wanted to be sure it is safe by American standards.

Our Answer (if any): Thank you for your email. We have not gone through UL or any other safety agency for approval and have not planned on it in the near future. The main reason for UL to check is to make sure that the product will not catch fire during normal use. However our product is to generate fire. So we are not sure how to proceed. Besides, the price to pay to UL for such project is very pricy, easily runs above 100K, which is not affordable for a small business.

We do make sure to use quality parts. Your whole stove is invented and made in USA. We also hope that our customers apply common sense while using the stove. If there is any sense of leaking, please stop using it, find and correct the problem. Typically our stoves are much safer than those turkey fry stoves because stir frying requires the cook to be on the stove side to do it quickly.

Hope we answer your question. Let us know any further question.

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I have been using the stove and it works really well, with plenty of heat, and plenty of sizzle in the wok.

Name:

Philip, California(EF13LQN50WG)
Feedback:

I have been using the stove and it works really well, with plenty of heat, and plenty of sizzle in the wok. You have to get all your ducks in a row before firing it up, as it leaves no time of last minute prep. or searches for condiments Perfect for my use with a 16″ wok.

As I said I really like using the stove – a completely different experience to trying to cook with a wok on a regular cooking stove top. The flavor of the food is much enhanced by the high temperatures, no more stewed food.

A really great product, built like a tank.

Our Answer (if any):
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Aloha, I appreciate your great service – not only prompt replies of my inquires but also your offer to help finding an Y connector.

Name:

Mei, Hawaii(PF9L70)
Feedback:

Aloha, I appreciate your great service – not only prompt replies of my inquires but also your offer to help finding an Y connector. In additional the quickness of your shipping. I would highly recommend your company to my friends and I cannot wait to try out your stove for some tasty Chinese food.

Our Answer (if any):