Name: |
Praveen, FL(EF11SN50) | |
Feedback: |
|
|
Our Answer (if any): |
Year: 2011
Thanks for the advice before the purchase, fast delivery and assistance in customs clearance.
Name: |
Peter, Germany(PF13L130) | |
Feedback: |
|
I tried to attach the power flamer to the propane gas tank.
Name: |
Claus, California(PF13L160EI) | |
Feedback: |
|
|
Our Answer (if any): | Hi Claus, Do you have a 20 lbs propane tank or just a 1 lb bottle? | |
Feedback: | Hi, Many thanks for answering so fast. It says 17lbs on the tank. Its one of those gas tanks you use for BBQs. The brand name is Blue Rhino. | |
Our Answer: |
Hi Claus, Propane equipment uses counter-clockwise to tighten and clockwise to loose the connection. Did you try counter-clockwise to tighten the screw head to the tank? In case of any further problem, you can call us. |
|
Feedback: |
Hi, Counter-clockwise did it! I was used to the quick connect on my BBQ which attaches on the outside. Did you laugh? I think it’s funny! The burner offers “ultimate power”. Wow! This was a good decision! |
|
Our Answer: |
Hi Claus, Glad to hear that you solved the problem. We do have customers having similar inquiry.
|
The stove is hen hao (Very Good), xie xie (Thank You)!
Name: |
Thomas, Alaska(PF13L130EI) | |
Feedback: |
|
|
Our Answer (if any): |
I recently purchased the 9″ powerflamer.
Name: |
Chris, Arizona(PF9CL130) | |
Feedback: |
|
|
Our Answer (if any): | Thank you for your email. We have not gone through UL or any other safety agency for approval and have not planned on it in the near future. The main reason for UL to check is to make sure that the product will not catch fire during normal use. However our product is to generate fire. So we are not sure how to proceed. Besides, the price to pay to UL for such project is very pricy, easily runs above 100K, which is not affordable for a small business.
We do make sure to use quality parts. Your whole stove is invented and made in USA. We also hope that our customers apply common sense while using the stove. If there is any sense of leaking, please stop using it, find and correct the problem. Typically our stoves are much safer than those turkey fry stoves because stir frying requires the cook to be on the stove side to do it quickly. Hope we answer your question. Let us know any further question.
|
I have been using the stove and it works really well, with plenty of heat, and plenty of sizzle in the wok.
Name: |
Philip, California(EF13LQN50WG) | |
Feedback: |
|
|
Our Answer (if any): |
Thanks again—really like the 13″ PF
Name: |
Todd, California(PF13L50) | |
Feedback: |
|
|
Our Answer (if any): |
Aloha, I appreciate your great service – not only prompt replies of my inquires but also your offer to help finding an Y connector.
Name: |
Mei, Hawaii(PF9L70) | |
Feedback: |
|
|
Our Answer (if any): |
We set it up tonight and tested it out – working great.
Name: |
Leila, Georga(PF13CL130 + Carbon Wok Set) | |
Feedback: |
|
|
Our Answer (if any): |
I bought your powerFlamer13L50 last month.
Name: |
David, Canada(PF13L50) | |
Feedback: |
|
|
Our Answer (if any): |