Category: Customer Feedbacks

Posted on by

I received my PowerFlamer and am very happy with it.

Customer:

 Oregon (PF13S130 + CarbonSteelWokSet + Flat Bottom Cookware Adaptor FBCA_PF13)
Feedback:
I received my PowerFlamer and am very happy with it.  So happy, in fact, that I ended up constructing an outdoor kitchen for it.  Now I am smoking, spattering, bubbling, frying,charring, stirring, brimstoning, wokking hai, wokking low…  That is, I am finally able to use a wok as it was meant to be used, thanks to your fine product.You must know what you are doing with a wok.  Do you ever give any wok cooking classes?

Thank you, Will
Our Answer (if any):

Thank you very much for so positive feedback.  I’m the cook in my home and I grew up in south China where stir frying is the main cooking method.  I agree that there are specific cooking techniques for such high power stove and a systematic way is the fastest for people to learn.  Unfortunately it takes time to develop.  If you figure something up and like to contribute, we can post your video/photos on our web site.
Posted on by

I haven’t received the stove though the tracking # says delivered 7-15.

Name:

 William Rankin, Luisiana (EF11SN50WG)
Feedback:

I haven’t received the stove though the tracking # says delivered 7-15. They might have delivered to wrong address.  the fedex tracking # is  xxxxxxxx xxxx2216 and the paypal transaction # is  xxxxxxxxxxxx49661R. 
Here is my address and its the same as listed with fedex

Our Answer (if any):
Sorry to hear that you have not seen the package.  We did not require signature to ease the delivery.  I’m wondering how to get hold of the fedex delivery person to ask where he put it on that day.  IF you know how to trace down that person, please do so.  Otherwise we will have to do it on our end.  I’m sure that you already search where Fedex usualy places around your address.
 
In the case that we can’t locate that package, we will have to ship another one to you.  And we will require signature by that time.  Let’s try to find the locae fedex delivery person first. 
Feedback:

If it is “delivered” like they say, it is not here. I have no idea how to find the delivery person. Please keep me informed. Thanks .. William Rankin
Our Answer (if any):
We just checked with Fedex.  The driver did deliver to a wrong address.  He went back up to retrieve the package.  Now the fedex station has the package.  He will deliver it next Tuesday.  I gave your phone number to them and ask them to pass on to the driver in case he is not sure your address again on 7-19.
 
I also tried to call you.  But there is nobody and no answering machine.
Feedback:

Believe it or not, the guy just delivered it at 8:45pm CST! Thanks for the quick responses. I hope it works as well as your customer service. Thanks again!
Our Answer (if any): Wow, We should and will keep using their service.  Have a good rest of weekend.
Posted on by

I just wanted to let you know that my stove arrived today in fine condition.

Name:

 Stephen Arehart, Georgia (PF13CL70)
Feedback:

Hi there! I just wanted to let you know that my stove arrived today in fine condition. I assembled it and fired it up with no problems! Thanks again for offering stoves that are designed for use with woks. I’ve been wanting something like this for years, and I can’t wait to try it out this weekend! A happy customer

Our Answer (if any):
Posted on by

I purchased the PF13L160EI and I love it.

Name:

 Bart Boos, Alberta, Canada (PF13L160EI + CastIronWSL)
Feedback:

 

I purchased the PF13L160EI and I love it. I use it regularly and have served many great meals to my family and friends as a result. I have a blog that see a fair bit of traffic and have featured your product in it and added your web address, I hope it garners some traffic for you. Great product, fast shipping and a fair price. Thank you.

 

Link to blog is following: 

http://bartboos.blogspot.com/2011/10/wok-hei-im-so-happy-i-could-just-wok.html

 

 

 

 

 

 
Our Answer (if any): Great blog posting. Teaching a ChowFun cooking is very invaluable to customers. Let us post your link on our web site. 
Feedback: You are welcome to post the link to the blog.  You sell a great product and I hope you continue to grow your  business.
Posted on by

Oh man!! I just love this stove.

Name:

 M. Milner, Ontario, Canada (PF9L130)
Feedback:

Oh man!! I just love this stove . I purchased the 9″ L130 and it only took less than a week to arrive here in Canada. I fired her up and cooked Pork Fried rice as my first dish. AND YES I ACHIEVED WOK HAY. Thanks so much Folks for a great piece of equipment.

Our Answer (if any):