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Cargo arrives 2/9/2021

Thank you all for your patience and using our contact form to query when we can re-open for order for PowerFlamer Propane 160 and Natural Gas 160 and 120 burners.   The cargo arrived 2/9/2021.   It takes us a few days to sort through the material and test build the products.   Assuming everything goes smoothly, we will re-open for order afterward.

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160EI availability

Inquiry #1:

Please let me know when back in stock.   Thanks

Outdoorstirfry:

Will do

Inquiry #1:

Are you expecting restocking any time soon?

Outdoorstirfry:

It will be here by end of January 2021.

Inquiry #1:

Thanks!

Inquiry #1:

Hi,  I see the 160e on Amazon. Is this your product or somebody else? Or just pre-orders?   Thanks.

Outdoorstirfry:

can you send the amazon link for us to take a look?   We do sell on amazon.  But it should be listed as unavailable as well.

Inquiry #1:

Here is the link- https://www.amazon.com/dp/B01NCY7ECC?tag=serieats-20&linkCode=ogi&th=1&psc=1.  The link was within this review- pointing to your site: https://www.seriouseats.com/2020/08/outdoor-wok-burner-review.html.  I am hesitant to order from that link because of you telling me they are not available.   I would be more than happy to purchase one directly from you when available.   Thank you-

Outdoorstirfry:

Thanks for bringing this to our attention.   It is from a seller hfgxus whose address is xxx (image skipped).   The product page is completely the same as our product page.  I submitted a complain to amazon.    However I doubt Amazon would care.   They and Serious Eats want to make money and I can’t help them.  So they find some copycat.   And I believe whoever orders now from this amazon link will not get the same product and performance as from outdoorstirfry.   Out product has features that are unique.   Happy New Year!

Inquiry #1:

Thanks for the response,  Yes, very unfortunate that such people do such things.  In today’s climate I guess anything is possible. I will await your notification that you have product and hopefully I can purchase from you soon. Thanks-
I forgot to mention….Amazon does not care about anyone but themselves.
Outdoorstirfry:

I was about to write a post on this.  So I refresh the amazon link wanting to make a PDF out of it for the post.  Apparently my complain to Amazon today counts.   If you click on the amazon link, it shows the product as not available now.   Your information helps outdoorstirfry and Serious Eats keep our reputation and credibility to the general public.   Thank you very much!

Outdoorstirfry:

(one day later) We notice Amazon does not put the vendor hfgxus directly on the page https://www.amazon.com/dp/B01NCY7ECC?tag=se-dorado-button-20&linkCode=ogi&th=1&psc=1 but shows the product as available from hfgxus on a pop up page now.  I’m opening up a case with Amazon and will have a lot more to write about.

Inquiry #1:

Must be difficult to deal with Amazon.

Inquiry #2 (different potential customer):

Good Evening,  How is the next gen going?  I was browsing on Amazon and saw some more in stock. Is this still the old stock? Thanks so much!

Outdoorstirfry:

We wish we can get our stock before end of this month.   Some vendor from China apparently claims that they can make our product and Amazon allows them to sell as our brand.  This certainly confuses the market place.   We have a post talking on this one at http://outdoorstirfry.com/faq/160ei-availability/.    We are opening a case with Amazon on this.    We wish we could defend our product name on Amazon such that consumer like you and other would not be confused.