Category: Customer Feedbacks

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Rust by Rain?

Customer: 

Hi I hope you’ve been well. I left my wok burner outside and it was raining this moring and some water got into the the wok and in the burner holes flame ports. I know you said before rust does not matter but just what to make sure again or if there any advice I should take when this happens thank you!
 
Outdoorstirfry:  
 
Rust on wind guard and base plate does not affect the functionality of the stove.  Rust inside the burner top plate holes do affect the flame pattern, and the flame may become yellow to create soot on the bottom of your cookware.  Please drain the water out of your burner right away.   You should cover the burner from rain, snow, etc. after use of the stove.   Usually, we just flip a wok upside down on top of the stove.   
 
Customer: 
 
I drained it right away and I hair dried the top plate holes for 10 mins. I hope this will not ruin the functionality of my burner. Do you think it’s fine? I haven’t tried to turn it on yet since it’s still raining.  I always cover it but since we got some unexpected rain today in LA I forgot to do it today.  Just curious is the top of your wok burner plate where the holes are have surface rust from wear and tear and use from high heat? 
 
Outdoorstirfry:
 
You were doing the right way to drain the water.    The burner top plate has four rings of holes where flame comes out.   The paint on top of the burner can’t stay long due to the high temperature.   In case your flame pattern becomes yellow, we can work together to fix it.
 
Customer: 
 
Hi thank you for message. I used it last night and it worked fine no yellow. Thank you so much.
 
Outdoorstirfry: 
 
great!  If rust going to form, it will take some time.  We can always work together at that time.  
 
Customer: 
 
Only a little rain water got inside the burner holes and I acted fast. I did what you told me. I drained it out and I hair dried it for 20 minutes. It got really hot so I’m hoping that dried up all the water!
 
Outdoorstirfry: 
 
You did your best.  Remember that all the paint around the holes is gone, can’t withstand the heat. After your cooking, the moisture from the air can come into the holes and create the rust.  This usually takes time to develop.   Don’t worry about it for now.  We can deal with it when it comes.     
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-40C?

Customer: 

Hi, Is there anything on your product that would not survive -40 degrees C Canadian winters?  I’m wondering if I can keep it outside and just build a waterproof enclosure to keep it dry and rust free.  Thanks.

Outdoorstirfry: 

Most of the stove parts are metal covered with paint.   They should last -40C outdoor.   The most vulnerable part in my mind would be the rubber insulation for electronic ignition.   If you avoid ordering electronic ignition type, we will remove this worry.    The hose regulator assembly has rubber and plastic as well.  This can be replaced easily.  

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Predetermined levels for high and low flames

Customer (PF13L160): 

Hi. I noticed a foot pedal listed on your options list. Is this the flame boost pedal that chefs use? If so, can it be retrofitted to my PF160 which was purchased about 3 years ago? Thank you.

Outdoorstirfry: 

Can you watch https://outdoorstirfry.com/powerflamer-propane-160-manual-stove-with-foot-pedal/?v=0b3b97fa6688 for the pedal functionality?   It is mostly used for on/off control of the stove.   I don’t understand what your “boost” means.   

Customer: 

Thank you.   The video is helpful 

Outdoorstirfry: 

I still wonder what your “boost” means.   Isn’t your existing stove powerful enough?   If you can reply with your stove pictures, I can understand better.  

Customer: 

The burner is plenty powerful.   I misunderstood the function of the foot pedal or the leg lever.    I watched chefs using the giant woks in the xian street market and noticed they pushed a lever and the flame got bigger.    I thought it was a switch that turned the flame up to a pre determined level when activated (boost).   I guess it’s a lever operated duplicate of the round hand knob.     

I have trouble in strong daylight seeing the flame.   In fact when it’s sunny I can’t see the flame at all if it’s the proper blue flame.    I thought maybe  if I had a preset low flame and high flame level I could go to a preset high or low level instantly without struggling to see the flame.   

I’m thinking about attaching something on the control knob so I can have a predetermined indicator for the low and high levels.  Like a numbered dial or a pointer that sticks out.   That way I’m not trying to see the flame to adjust the level.   
Thank you for your interest and concern.    
 
Outdoorstirfry: 
 
One way to achieve what you want for pre-set levels is to use a permanent marker to mark two lines on the left knob (controlling main burner), one for your pre-determined high and one for your low levels.  At cook time, you just turn to those lines.    
 
Restaurant stoves typically only have two levels as their operation needs fast.   PowerFlamer stoves are designed for home cooking and give continuous heat for best adjustment.  
 
Customer: 
 
Great idea!!    Thank you.   I’ll put a red mark for high and black mark for low.   
I can make the marks at night when I can see the flame clearly.     I’ll also mark the low pilot light level also.     When it’s bright out I have the pilot light unnecessarily high so I can see the yellow flame.   
Thank you again 
 
Outdoorstirfry: 
 
you are much better when come to implementing it.   
Posted on by

Ingredients between indoor and outdoor?

Customer (PF13L160): 

More of a peripherals question. It’s kind of a pain in the ass to make multiple trips with different dishes of ingredients, empty dishes for cooked food, oil, seasonings, tools etc. Do you have any suggestions for like a caddy to make it simpler to carry everything outside?

The ones I’ve found for grilling all prioritize like condiments and the like, not prepped ingredients. 

Outdoorstirfry: 

We used to have a plastic container cart  for your purpose.  But then the cartwheels bump off when going through steps between indoor sink and outdoor stove.   Since we only cook one or two dishes at a time (for a family of four), we end up with a table beside the stove outdoor.   We manually carry the dishes in and out.  We leave the seasonings/oil etc. on the outdoor table as we build a roof on its top.  

Posted on by

This cooker is awesome!

Customer (PF13L160): 

Wow!  This cooker is awesome!  SO much better, and safer, than bending over my little short turkey fryer.  I’m very impressed with how well made everything is.  Worked great right out of the box and super easy to assemble.  The controls are fantastic.  Thank you so much for making these!
 
I’m very excited to take my stir fry skills to the next level.  So cool!  🙂
 
Outdoorstirfry:
 
thank you for your good words.  Our new generation stoves will unfold its improvements over its previous generation by such comments from you customer.   email us anything else after using it for a while.  Bests,
Posted on by

Why doesn’t my wok slide easily?

Customer (PF13L160P_Stabilizers_Cover): 

I’ve noticed my round bottom wok doesn’t slide very smoothly on the ring when I try to shake it. The wok and burner are new. Does that get smoother over time? Can I do anything to help ?

Outdoorstirfry: 

Top of the wind guard where support the wok has built in rib lines to prevent the wok from moving easily.  This is purposely done for wok steady cooking.   If you want to wok to slide, lightly lift the wok and move it to a position of your desire. 

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Steps to solve yellow flame and soot problem.

Customer:  

Customer:  

Hi, I enjoying my PowerFlamer that I purchased from you almost two years ago.  I have a question which I was hoping you can help me with – noticing some orange/yellow flames coming out of the burner instead of the blue ones which I know are optimal for cooking.  In addition, I’m noticing soot building up on the bottom of my wok as well.  Wondering if there is an adjustment I can make to allow for a cleaner burn – anything you can help with?  Thank you.

Outdoorstirfry: 

there are a few steps to go through. 

1st please watch https://outdoorstirfry.com/the-yellow-flame-might-be-caused-by-the-air-fuel-mixing-wheel-being-turned-far-toward-the-burner-pipe-adjust-the-wheel-a-bit-away-from-the-burner-inlet-should-help/ to see if it helps.  

2nd please see if the mesh screen at burner pipe inlet behind the air/fuel mixing wheel is still intact.   Shine a light into the burner pipe to see if there is any spider web or other obstruction.

3rd burner top plate holes for flame may need to be cleaned out.  

Posted on by

a flat grill?

customer: 

I would like to get a flat grill for using pot (sometimes the pot size is a little off and doesn’t stay well and it tip on one side).

Outdoorstirfry: 

Our stove top is made to be even for any flat bottom pan/pot size >13” to sit evenly on a flat ground.   If your pot/pan tips to one side, please check to assure that the stove is on a levelled ground.   We used to make a flat grill gridle piece before just for your mentioned purpose.  We don’t want it anymore as our stove flame heats up the griddle and it becomes a hazardous situation. 

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Storage indoor to prevent rust?

Customer: 

Hello,  I asked my wife to purchase the PowerFlamer 160 for me as a later Father’s Day gift and am excited to begin to use it. I wanted to ask precautions should I take if it’s stored outside? Will certain parts rust? Is it better to box up and take inside for storage?   Thank you.

Outdoorstirfry: 

Most customers just leave their stove outdoor.  Some do pack the stove up and put it into storage indoor when they don’t use it for a long enough period.   The paint on the stove, if intact, should resist rust for long time.   Most of the stove surface, if rust, do not affect the functionality of the stove, albeit the rust might affect the look of the stove.   IF you find that any rust affects the flame, please contact us.

Posted on by

Does burner rust outdoor?

Customer: 

The package arrived in great condition.  In a video of this product, there stated the burner will rust if left outdoors.  Is that true of the latest version?  Once it cools I plan to cover it, so, is that enough to prevent rusting?

Outdoorstirfry: 

It probably did not mention that indoor range cook top rust as well despite of sitting entirely inside the house.    Paint on top of burner where flames come out should be burnt off to expose the iron.  Hot iron with water content in the atmosphere should produce rust.   Since outdoor has more moisture, the burner outdoor should also rust faster than indoor one.    Don’t worry.  We will support you in case that happen to yours.