| Name: | Heather and Ron, Idoho |
| Feedback: | We stir-fried 3 dishes tonight and it is indeed powerful. |
| Our Answer (if any): | |
| Feedback: | We purchased the PowerFlamer stove a few months ago and it is an excellent product. We use the stove just about every day (we are Asian and love stir fry) and this is the only home wok that can produce abundant Wok-Hee. Restaurant-quality at home! It is a pleasure to work with the stove as it is very simple to use. We leave it outside and aside from some rust on the internal burner element, the stove has held up well. Thank you for bringing this wok stove to the marketplace. |
| Our Answer (if any): | Thank you for your good feedback! In fact we are alike. We are also using the stove to cook every meal (lunch and dinner). The stove we are using is close to 3 years old and is always outside. Although it is a little rusty, we don’t care. If people care, the same solution to grill will work for the stove – simply spray a layer of high temperature grill paint. Such paint (spraying type) is available from any local hardware store. If you ever have idea on how to improve the stove, please don’t hesitate to send us an email. |
Category: Customer Feedbacks
It has been a pleasure doing business with you.
| Name: | Paul Dodds, Arkansas |
| Feedback: | It has been a pleasure doing business with you. Is there somewhere I can put in a positive review for you? |
| Our Answer (if any): | We put your comments here. |
I bought it for tailgating this football season.
| Name: | Brian Capentier, New Hampshire |
| Feedback: |
I bought it for tailgating this football season. just recently got to use (test) it for the first time. It did cook good, but….The shut off does not shut the gas off completely. I must take the bottle off each time I stop it. Thank you |
| Our Answer (if any): |
The red color knob (regulator, on the hose close to the propane tank) is for regulating the power (heat) output to the burner. Yes, the throwaway bottle needs to be taken off the connector after cooking. If you connect to a 20lb propane tank, then we recommend that you shut off your propane tank valve after you cook. If you turn off your propane tank valve completely, you do not need to take the tank off. |
Finally, I’m able to cook stir fry dishes without the smoke alarm going off and without grease on the kitchen stove and floor.
| Name: | Michele, San Juan Capistrano, CA |
| Feedback: | Finally, I’m able to cook stir fry dishes without the smoke alarm going off and without grease on the kitchen stove and floor. Because the Power Flamer delivers great heat, meat pieces sear quickly and remain very tender. (I think it’s important to take them out before frying the vegetables and sauce, or they’ll get tough. Add them back just before serving. ) This is truly the product I’ve been waiting for. Thank you. |
| Our Answer (if any): | Thank you. We agree with you that taking meat out and adding them back after vegetable is the way to preserve their tenderness. In addition, some people marinate the meat with starch to improve the tenderness also, especially for beef. |
I have been using the stove for two weeks and I am extremely pleased with its performance.
| Name: | John, Kirkland Washington |
| Feedback: | I have been using the stove for two weeks and I am extremely pleased with its performance. It has dramatically changed the results of my cooking. It is truly remarkable. Cooking outdoors has its benefits as I no longer have lingering food aromas after dinner and clean-up of spills and grease splatter is much easier. You have developed a terrific product. Congratulations and thanks, |
| Our Answer (if any): | Thank you. Let us know if you have idea on how to improve upon the stove. |
I had read an article in the San Diego Union Tribune about people including stir fry stations on their decks.
| Name: | Joe, San Diego |
| Comment from Joseph, San Diego |
I am not a customer yet, but I hope to be one soon. Your PowerFlamer looks awesome! I was looking through your customer feedback, and saw a letter from Ashu in I stir fry at least 5 times a week. I use a well-seasoned, 16 inch, hand-hammered carbon steel wok. I purchased my wok from a vendor in In my experience, massive heat + too much oil will give you fire. Sometimes I add too much oil at the beginning and get a little fire, but it soon goes out as the oil cooks away. One time, however, I added extra oil at the end and got another fire. Though I am somewhat experienced and my fires are controllable, I prefer to avoid fires for safety reasons; I do not wish to burn down my apartment building. But I might play with fire if I was in a place where that was not a concern. About the smoky flavor (is this the ‘wok hee?’): I think it’s the wok (plus a lot of heat). My theory is that the smoky flavor comes from the very hot oil — not only the oil that you add at the beginning, but also the cooked-on oil that comprises the wok’s seasoning. I know you recommend a stainless steel wok, but I tell you that I have no trouble keeping my carbon steel wok clean and seasoned (does a stainless wok even HAVE a seasoning?). When I put my wok on the fire, it starts smoking immediately. Adding a little oil makes a Happy wokking! Joseph Spacone |
| Feedback: | I had read an article in the San Diego Union Tribune about people including stir fry stations on their decks, and I became pretty interested because of a new found love for stir fry (I grew up in rural Pennsylvania and was just recently exposed to authentic stir fry). I did some pretty intense searching on the web to find an appropriate outdoor burner that would work with a gas connection that we have on our patio. I prefer to grill with charcoal, but I felt bad about wasting that connection. I could have kicked myself when I finally stumbled upon your website. The website’s name summed up exactly what I needed but I had been all around it for a couple days.
I love that I can hook it up to my gas connection. Love the power and ease of use. Easy to maintain. Sometimes the ignition takes a couple tries or I end up using a lighter. A more reliable ignition would be a recommended design feature. I also recommend carrying a grill cover designed to fit the assembled burner. Once a week. Friday has become stir fry day, and it is pretty popular with my friends. No concerns. It’s quick to get set up and going. I leave it assembled on the porch under a modified generic grill cover. I am extremely pleased with how the stir fry has been going. I’ve taken two classes locally (one Thai, one “generic” stir fry) and everyone raves about the results. The food tastes great, is fresh, healthy; I’m amazed to think that it’s all so easy. I’ve been slow to expand from my core of five recipes, but that’s my own fault. My only other recommendation stems from some initial trepidation about making the purchase. The pictures of the EasyFlamer that I purchased weren’t as helpful as I would have liked, and caused a little confusion. The heights available are listed, but I guess I’m better with pictures. I was concerned that the one I purchased wouldn’t be high enough (it’s fine) because of the angle of the picture on the website. I think it would be extremely helpful to include a perspective type photo of the grills next to something (like a person) for better height and overall size perspective. Thanks again for bringing the wonderful world of stir fry to our porch!
|
| Our Answer (if any): | For covering the EasyFlamer stove outside, we recommend to use the wok upside down on top of the stove burner. Additionally, You might want to look at the picture on row #15 of the installation guide. If you close the air shutters toward the gas pipes of the stove, it would be easier to ignite. |
I purchased the outdoor stove with you sometime ago.
| Name: | Ashu |
| Feedback: | I purchased the outdoor stove with you sometime ago. I have used it multiple times with the throwaway propane bottles, and it worked just fine. However I am not able to connect it to the 20lbs propane tank. The end of the stove fits well with the propane bottles, but it doesn’t connect to the tank. Can you please suggesta way to connect it to the propane tank? |
| Our Answer (if any): |
You must have bought a configurable stove. You can detach the throwaway bottle connector by screwing it (it is shown on the picture on page 1 of attached installation guide, also on the web SetupConfigurableStove). Once unscrewed, the remaining connector is for 20 lbs propane tank connection. You can put the throwaway bottle connector back if you like to use bottle again.
|
| Feedback: | Thank you so much for your mail. It was very well explained and illustrated. It was relief to know that the stove was configurable. Thanks for keeping that in mind while designing this stove. |
I put the wok burner (137,000 BTUs 9″) through a complete test last week for about 8 straight hours – and I am quite satisfied.
| Name: | Barry, Canada |
| Feedback: | I put the wok burner (137,000 BTUs 9″) through a complete test last week for about 8 straight hours – and I am quite satisfied, although I am going to have to adjust my cooking technique to its high performance demands. A few questions and comments: At almost full heat, the flames jump outside and under the wok holder. In fact, if I left this for more than a few seconds, it might start to melt the hose. Any advice. I also find that I have to be very careful of sauces that contain sugar (marinated meat, tomato, Indonesian bottled hot sauces, etc.). The sauce caramelises on the wok. I can remove it only by removing the food and turning the wok to high heat. This creates a layer of charcoal which does separates from the metal fairly easily. I am concerned that if I do this often, the wok may crack although it is pretty good carbon steel and I have been using it for many years. Again, any advice? Other than that, I am very satisfied. For your information, I started by making a vegetable stir fry for about 10 people – fairly simple, quick and tasty. The next day I made a sauce for a paella – three hours of simmering down a tomato based sofrito – for a dinner for 60 people. Then someone brought over a vat of Chilli which I heated up on top of the work burner. When that was done someone else had the fixings for Mexican carnitas – marinated meat, stir fried in the wok. Then the wok was used to reheat the tortillas. My wife no longer thinks I am completely nuts for buying this. And again – how did you end up doing this – or are you really a rocket scientist who does this wok thing on the side? I did try turning the wok burner upside down and running it full throttle. I got about three feet of lift off (just kidding!). |
| Our Answer (if any): |
Thank you very much for your feedback.
Also thank you for asking why I have a PhD title while doing a stove business. So far I have been trying to avoid telling my story. Since you asked twice, I will just have to tell from now on. So a friend of mine and I started to try out an outdoor turkey fryer in Wisconsin (he is on mechanical engineering side and I’m on the user side). What I found is that an outdoor turkey fryer stove can not be used to do stir frying appropriately. After a couple years of usage and modification, the stove you have is the outcome. As for now, I’m still working full time for electrical engineering firm(s). Making stove and selling is just my hobby business (some time I got criticized by my wife that I do not maintain enough health (by working on it whenever order comes) that I get cold/flu easily and pass it to our 1 year old every time). The main reason for keeping it through so far is because I desire to see people using our patents and ideas. If there is any company likes to continue on it, we are more than willing to pass the business along. Let me know if you have any more question. |
I’m enjoying the stove.
| Name: | Jim, Kansas |
| Feedback: |
I’m enjoying the stove. I have one question and one request. What’s the best way to season a carbon steel wok. I can’t seem to get that slippery “glaze”. Also, will you please send me an id and password so I can watch the videos on your web site? (I’m still getting my cooking area together so will send picture as promised.) P.S. I’m also an EE. I work in instrumentation and controls (in the food industry.) |
| Our Answer (if any): |
Thanks for telling us that you enjoy the product. Here is a link to caring your iron wok CareIronWare. Let us know if it does not answer your question. Your user id and password for using customer access video is (please observe that they case sensitive): User id: xxxxx Password: xxxxx Lets know how it works out. |
We have tried the new stove several times last week – it was fantastic experience.
| Name: | S.T., California |
| Feedback: |
We have tried the new stove several times last week – it was fantastic experience. The fire was much stronger than our indoor stove – and as a result, we basically moved our kitchen outside J Thanks a lot for the great stove. Please let me know if you have some evaluation/feedback form or so. Cheers, |
| Our Answer (if any): |
Although the long legs are not foldable, they are fairly easy to detach. You can use a screw driver to loosen the adapter screws and take off the long legs. Without the long legs, the short leg stove might be easy to move around. Let us know if this helps. |