Category: Customer Feedbacks

Posted on by

I recently receive your stove.

Name:

 John, Virginia
Feedback:

Hi, I recently receive your stove. I bought the PF9S50. When it came, I noticed the regulator is only 5 psi, which is not considered high pressure, while on your site you claim it is high pressure. Also, the air shutter cap does not hold very well to the burner.
Our Answer (if any):

Hi Jay, Thanks for giving us your feedback.  The burner is a high pressure burner.  IF the regulator does not produce high pressure gas, the burner will not perform.  In this sense the regulator is producing high enough pressure.  To our understanding, low pressure is measured in water column instead of PSI. With respect to the air shutter cap, there should be a spring between the hose orifice end and the shutter cap.  The spring tightens the cap against the burner such that you can adjust the shutter position with respect to the burner holes for correct gas-air mixture.  If you notice the spring is missing, please let us know.  We will send a replacement. Best Regards,
Posted on by

I just purchased an EasyFlamer EF11LP50 and I like it very much, but I have a question.

Name:

 Jintana, connecticut
Feedback:

I just purchased a easyflamer EF11LP50 and I like it very much, but I have a question.  Can you use it inside the house if you put it on top of a stove that has a hood and vent.
Our Answer (if any):

Thanks for your feedback.  All our stoves are meant for outdoor use only.  We would not recommend to using it inside the house.  In case that you really want to bring it inside, please caution the following:

  • Since the ignition flame travels under the burner pipes to the burner rings, there must not be any flammable material (wood, paper) under the stove.  It is better to have 1 foot distance from anything else;

  • Since the stove uses a rubber hose, please be diligent in checking any leak any time.  It would be ideal if you can shut off the gas supply to the stove when you are not using it.  Besides, the rubber tube can not be put inside any high temperature place such as an oven;

  • It is very good for you plan to put it under the vent since the stove is high power;

  • Cooking needs full time attention.
Posted on by

I looked at expensive wok cookers found them to be to lacking power.

Name:

 Robert and Mytrinh, California
Feedback:

I looked at expensive wok cookers found them to be to lacking power. I did a web search and found your product.

I love everything about this product, it cooks fast and possesses more heat than I imagined.

I use the Flamer 3 times a week, for cooking stir fry, searing Ahi, and on weekends I do bacon and eggs outdoors (neighbors love the smell). I have purchased numerous iron pans to use with the Flamer. The Flamer is hard piped directly to my barbeque center so it sets on top of the granite counter, I have drilled a hole in the top for the gas tube to go through.

I don’t think you can improve this product but if you do I would like the new model, I am more power addict and love new and improved models.

Thank you for providing the Flamer.
Our Answer (if any):
Posted on by

A friend found the site on the web.

Name:

 Gabriel, Florida
Feedback:

a friend found the site on the web. He knew I was looking for something too cook fish outside. We use the stove every week and are very happy with it. Price was great. The only comment I have is, It would be nice if the regulator worked clockwise instead of counter,clockwise.
Our Answer (if any):
Posted on by

I like the wok burner a lot.

Name:

 Phil, Arizona
Feedback:
I like the wok burner a lot. It does exactly what it is supposed to do; provide a huge amount of heat that is needed to properly use a wok. I bought it online after a lot of research. There are no local stores that carry it. I use it maybe a dozen times a year, but live here, where it is located, only 6 months per year.

Our Answer (if any):
Posted on by

Everyday I become more entranced with the beliefs and customs of one of, if not the, most developed culinary traditions on the planet.

Name:

 Seamus, NM
Feedback:
Everyday I become more entranced with the beliefs and customs of one of, if not the, most developed culinary traditions on the planet. The more I learn about Chinese food and cooking styles the more I realize what my own family has lost since the late 1500’s to the point where we cook traditional foods and meals without any intimate knowledge of what the foods mean and how they are to be properly used. Out here I have been learning much because the people have been able to maintain many of their customs and beliefs resulting in their better understanding of the foods and uses. This is possibly the main reason I strive to understand other cultures so that I may be able to relearn what my own culture has lost over the years since 1607. We speak English with only a spattering of the language we have left. We eat American with no real understanding of our traditional ingredients and their proper uses for a healthy balanced live. I truly hope that as I gain a better understanding of traditional Chinese cuisine it will help me to decipher and understand my family’s own traditional culinary beliefs and applications.
Our Answer (if any):
Posted on by

I rec’d my PowerFlamer last Friday as promised and I love it!

Name:

 Gregg, Dallas TX
Feedback:
I rec’d my powerflamer last Friday as promised and I love it!  I have cooked on it twice with good success.  I cooked a pork with vegetable stir fry on Friday night and last night I cooked cashew shrimp for my wife and thai basil shrimp for myself.  So far I have only used my 14″ pow wok.  It is nice to be able to cook a decent amount of food without the wok cooling down (like the electric home stove top).  I  will be trying out my 16″ wok the next time I cook something.

Do you know if I can use my cast iron wok on the gas flame of the PowerFlamer?

 Also, do you have any good links that you can recommend for Asian and Thai recipes and videos?

 Also, have you ever thought of developing an indoor PowerFlamer stove?

 What favorite stir fry dishes do you prepare most often?

Thanks again.  A very happy customer in Dallas, TX
Our Answer (if any):

Thanks for your feedback. 

  1. Yes, you can use your cast iron wok on the stove;
  2. Currently we do not have any link to good cooking video besides those on our web site.  I’m sure you know how to search on the web.  In terms of recipes including Asian and Thai, you go from our web page Recipes;
  3. Indoor PowerFlamer is an interesting thought.  The problem is how to overcome the smoke and grease inside the house.  Outdoor solves these issues well;
  4. We typically like very light dishes – a lot of veggie with meat almost used as spice.  During holidays we cook some meaty dishes but mostly they are left on table seldom touched.

Best Regards.
Posted on by

Thank you for the prompt shipment. I am extremely excited to begin using the PowerFlamer!

Name:

 Dr. Gross, Aurora IL
Feedback:
Thank you for the prompt shipment.  I am extremely excited to begin using the PowerFlamer!  I have searched the internet for several months and have not found anything as powerful or so well designed for wok stir frying.

As a marketing option, I noticed there is a long discussion about wok burners on eGullet.com, which is a society for people who love to cook.  I am not a member so I am not able to post a response, but there are quite a few posts from members who are looking for a powerful wok burner.  They have expressed they cannot find really good ones, and they have only found the burners used primarily for turkey frying or using large stock pots.  I’m not sure how to post without joining, but I think getting your name and your product on that website would be a great opportunity to reach out to more people who really want your products.

The other thing I noticed was that I only found out about your product when searching Google when I included “outdoor” and “stove” in the search.  I didn’t start out using those search words.  I had a tough time finding your website with just searches like “wok burner”, “burner high BTU”, “jet burner”, “asian wok”.  I kept finding India Joze and eGullet and sporting good store websites.  I hope that info helps.
Our Answer (if any): Thank you for pointing out the difficulty of finding our web site.  We will execute on your suggestions.