Customer:
I have not used the wok burner that I ordered below in several years since we moved and it had been stored outside and was quite rusted. However, I cannot get any gas to come out now when trying to use it again. Is it likely that I just need to tighten the regulator into the propane tank tighter? Or that the regulator is broken/rusted too much? Is there anything after the regulator that can really “break”?
Outdoorstirfry:
Can you send us some pictures of your setup? If the regulator has a POL type connector to the tank, it might just need further tightening into the tank. See step #10 on page 3 of the user installation guide. Regulator can break under tank pressure. It might age outdoor but you usually should hear it is making noise leaking gas, opposite to what the problem you are facing.
Customer:
thank you so much for that advice. It works fine after I really tightened the regulator onto the tank hard using channel lock pliers!
Outdoorstirfry:
Thank you for letting us know. POL connector on those regulator is harder to work with tank here. This is why we try to switch out to use ACME type 1 QCC type in the newer product.