Below are answers to some FAQ. If you don’t see answer to your question, please use the search box at bottom of the page to search our site. In case you cannot find answer by searching, you can always contact us.
Adaptor and other questions from Germany
questions related to buying for Germany including adaptor.
Predetermined levels for high and low flames
Stove flame is blue, difficult to see under bright sun light. Marking high and low levels on the control knob should help.
What does it mean by fixed installation?
Fixed installation is for not to disconnect easily type of installation.
Can’t pre-order
“pre-order” only valid when the product is orderable.
Ingredients between indoor and outdoor?
Any good way to carry ingredients between indoor and outdoorr?
This cooker is awesome!
this cooker is awesome!
Understanding lead time
Lead time is only meaningful when product is orderable on its webpage.
Why doesn’t my wok slide easily?
wok support on wind guard is built to hold the wok steady during cooking.
Stove questions
long legs are detachable for transportation. Plastic under the stove is not suitable. Rust can be cleaned.
Steps to solve yellow flame and soot problem.
a few steps to understand yellow flame and soot – air/fuel mixing wheel too close to burner pipe inlet, obstruction inside the burner pipe, burner holes clogged?