Posted on December 20, 2011April 20, 2013 by admin I followed your instructions to screw the connector counter-clockwise and, sure enough, it worked great!! Name: Rich, OK((PF13L70) Feedback: Thanks for your help…I followed your instructions to screw the connector counter-clockwise and, sure enough, it worked great!! Thanks again for the outstanding support. Our Answer (if any): Post navigationPrevious post: I have to admit I was skeptical that your product would be able to deliver the power of a “real” wok burner at home.Next post: thank you for the wok, lid, and spatula. I have received and used them.