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I receive the unit today. However I can not turn the knob to the left after pressing it down as indicated in the document attached with the stove.

Customer (EF13SN50):

I receive the unit today. However I can not turn the knob to the left after pressing it down as indicated in the document attached with the stove.

Can you please let me know what should I do to get it working? Please note that I have not connect the unit to the natural gas connection yet.  Thank you
Outdoorstirfry:

Unless there was some damage during shipping, this should not happen.   Please take pictures around the ignition head area and send to us.

Customer:

The problem is that the control knob can be pressed down but can not be turned to left.

I have attached 2 pictures. First one is the knob as it is. Second is the knob pressed and try to be turned left but can not. Note that it has been fully pushed down.

EF13SN50 Knob Problem #1

EF13SN50 Knob Problem #2

 

Outdoorstirfry:

  1.  By your 1st picture, it seems that the knob has not travelled back (clockwise) to its upright position.   Please turn the knob clockwise (to your right) until the knob can not travel further.  Sometime you can hear a slight click sound when you reach such position.
  2. Once you turn knob to its full right position, now you can press it down and travel to your left (counter clockwise).  At your 90 degree (right angle) you should hear a much louder click sound.  If you monitor the ignitor tip on the bottom side of the stove (under the burner pipes) at the same time, you should be able to see a spark indicating the ignition head is working.

For every stove we ship, we did test to its full functionality before shipment.

Customer:

I have removed the knob handle and use the applier to push the knob al the way and tried to turn the knob. I still can NOT turn the knob.

EF13SN50 Knob Problem #3

Outdoorstirfry:

Thanks for the information.  Let us investigate further and will get back to you tomorrow morning the latest.

Customer:

I play with it a bit more. It works now.

It is very weird that it got stuck in the first place. I do not understand how I got out of it. But now, I can push and turn and hear the ignition sound. After that I can turn the switch smoothly counterclockwise (I guess to adjust the frame output). Turning clockwise will return the knob back to vertical position (off).   Thank you for your help.

Outdoorstirfry:

Great!  By the way you approached this problem, I knew you might be the “engineer” to solve this problem.   It is quite a relief.

Customer:

(Smile Face)