Inquiry #1:
Please let me know when back in stock. Thanks
Outdoorstirfry:
Will do
Inquiry #1:
Are you expecting restocking any time soon?
Outdoorstirfry:
It will be here by end of January 2021.
Inquiry #1:
Thanks!
Inquiry #1:
Hi, I see the 160e on Amazon. Is this your product or somebody else? Or just pre-orders? Thanks.
Outdoorstirfry:
can you send the amazon link for us to take a look? We do sell on amazon. But it should be listed as unavailable as well.
Inquiry #1:
Here is the link- https://www.amazon.com/dp/B01NCY7ECC?tag=serieats-20&linkCode=ogi&th=1&psc=1. The link was within this review- pointing to your site: https://www.seriouseats.com/2020/08/outdoor-wok-burner-review.html. I am hesitant to order from that link because of you telling me they are not available. I would be more than happy to purchase one directly from you when available. Thank you-
Outdoorstirfry:
Thanks for bringing this to our attention. It is from a seller hfgxus whose address is xxx (image skipped). The product page is completely the same as our product page. I submitted a complain to amazon. However I doubt Amazon would care. They and Serious Eats want to make money and I can’t help them. So they find some copycat. And I believe whoever orders now from this amazon link will not get the same product and performance as from outdoorstirfry. Out product has features that are unique. Happy New Year!
Inquiry #1:
I was about to write a post on this. So I refresh the amazon link wanting to make a PDF out of it for the post. Apparently my complain to Amazon today counts. If you click on the amazon link, it shows the product as not available now. Your information helps outdoorstirfry and Serious Eats keep our reputation and credibility to the general public. Thank you very much!
Outdoorstirfry:
(one day later) We notice Amazon does not put the vendor hfgxus directly on the page https://www.amazon.com/dp/B01NCY7ECC?tag=se-dorado-button-20&linkCode=ogi&th=1&psc=1 but shows the product as available from hfgxus on a pop up page now. I’m opening up a case with Amazon and will have a lot more to write about.
Inquiry #1:
Must be difficult to deal with Amazon.
Inquiry #2 (different potential customer):
Good Evening, How is the next gen going? I was browsing on Amazon and saw some more in stock. Is this still the old stock? Thanks so much!
Outdoorstirfry:
We wish we can get our stock before end of this month. Some vendor from China apparently claims that they can make our product and Amazon allows them to sell as our brand. This certainly confuses the market place. We have a post talking on this one at https://outdoorstirfry.com/faq/160ei-availability/. We are opening a case with Amazon on this. We wish we could defend our product name on Amazon such that consumer like you and other would not be confused.