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Do you have a return policy?

Inquiry:

Do you have a return policy? I am purchasing for a gift.

Outdoorstirfry: 

If the item has not be used, you can pay to return it.  Once received, we will refund.   Please note our box is heavy.  Shipping charge from carrier ranges from $50~$700 depending on where you ship from.   We will not be responsible for the money of your return.   

Since we paid the carrier to ship out, theoretically we should refund only your stove purchase, i.e., your total minus shipping charge.   Basically, you will need to pay for the return and our shipping out part.   Besides, we do spend significant time making for your order and item coming back may have shipping damage.   This is a lose-lose situation.   So, we strongly suggest you not to make the purchase if you already think of return.   

We are not like some giant online 3rd party platform – choose only to please the purchasing side (customers) only.   Every time I go to a carrier store, I can see >half of the boxes are returns to them.  We support our customers fully.  But we must consider how to survive each transaction as well.  

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Temperature Range of the Stove

Inquiry: 

What is the outdoor temperature range that this can be used?  I live in Canada and wonder if it is something I can use year round?

Outdoorstirfry: 

If you can get gas pressure from your tank > xxPSI, you should be able to use it.   Do you use BBQ grill all year round?  If yes, you should be able to use the stove all year around.  In Wisconsin, I had experience cooking with ground covered with snow. 

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What are the stabilizers?

Inquiry: 

What are the stabilizers?

Outdoorstirfry: 

When people toss their wok during cooking, wok is heavy and may not fully be lifted off from the stove.   Consequently, the stove is carried by the wok and may fall.   The stabilizers are to make the stove sturdier.   For how to use the stabilizers, please refer the “Usage Examples” section of the product page https://outdoorstirfry.com/product/long-leg-stabilizer-for-long-leg-stoves/.

If your cooking style does not involve with tossing, you don’t need to consider the stabilizers. 

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Question on PowerFlamer Natural Gas 120 Short Leg

Inquiry: 

I am interested in PowerFlamer Natural Gas 120 with Quick connector, short leg. Would you please tell me the dimension of this model?
Your description of 24 x 13 x 32 does not make sense to me . Please specify diameter , height and width of base of legs (short leg ) thanks 

Outdoorstirfry: 

24x13x32 is for our long leg stove.  24x13x11 is the dimension for the short leg version.  Distance between legs is 13 inches. 

Inquiry: 

I still can’t figure out “24” is measuring from where to where?  I plan to put the  short burner on top of a concrete bench on my balcony , therefore measurement is safety for me .

Outdoorstirfry: 

24” is the stove length from its gas inlet to its back.    

Inquiry: 

Since the connection to the stove is 24” , should it be supported some how ?   Also what is the small tube with the black knob for? Is it for the pilot light?

Outdoorstirfry: 

the flexible stainless braided hose is about 5’ in length for the PF13SQN120.   The hose does not need support, quite light weight.   The black knob valve is for pilot flame.   

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Lead time?

Inquiry:

Hello, I stumbled across your amazing products while looking for a seafood boil burner. I heard that you sell on hand stock in the morning during the weekdays but it sells out fast. Is that correct or should I just pre-order on the website? Thank you! 

Outdoorstirfry: 

We tried different things at different times.   At the beginning we just sell.  Then we quickly realize that our manufacturing can’t catch up the rate the orders come in.  That was the time  for us to only sell what we can make daily.  We could ship fast that way.  But you are right, our daily stock got ordered within a few seconds after posting it online every day.    A lot of customers, after trying hard and couldn’t get one, say that they don’t mind long lead time.   At the moment, we just cater customers who can tolerate long lead time for now.   

 

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Where to provide air to the stove when building outdoor kitchen

Inquiry: 

Hi – I am planning to set my PowerFlamer 160 into an outdoor kitchen cabinet. I see this topic comes up every now and then, but I couldn’t find an answer to my question: will it get sufficient air, given my design. The burner would sit with its short legs on top of a solid surface, and there would be another solid surface just under the top of the burner, together forming sort of a box in which the burner sits. The sides of this box will be closed off, the front will be largely open, and the back could be entirely open (area of 28×8″). Will this provide adequate air flow? If it’s sufficient, could one close the back but place typical stainless steel outdoor kitchen/BBQ vents that have several open slits? If none of that is sufficient, should one provide air to the underside of the burner, e.g., by cutting a hole in the main support sheet and attaching a duct that leads to the outside of the cabinet? Thanks so much for any advice. Cheers

Outdoorstirfry: 

Our stove takes air from underneath.  Please give enough space for air passage under the stove.  

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More Stable Legs of the Burner?

Inquiry: 

Do you have a BETTER design of the PROPANE 160 EI outdoor stove burner in terms of “MORE STABLE legs of the burner”? I don’t like to see it tips over. 

Outdoorstirfry: 

Making it more stable means putting more weight on it.  We don’t like to charge more to ship heavy weight.  We have two solutions for this:

 1.  Use our leg stabilizers.   Please see   https://outdoorstirfry.com/product/long-leg-stabilizer-for-long-leg-stoves/.  Please see the “Usage Examples” section.

2. Use a stove stand.  Please see https://outdoorstirfry.com/product/stove-stand-stainless/ and its “Usage Examples” section.  

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Black and Yellow Levers of PowerFlamer Natural Gas 160 stove

Inquiry

Hi, I’m interested in buying the PowerFlamer Natural Gas 160, can you explain what the Black lever and Yellow lever function? Thx.

Outdoorstirfry: 

Black lever controls the pilot flame.  Yellow lever controls the main burner flame power.

Inquiry: 

thx for your quick response, that’s great…. also I know the propane one has the electric ignition, how about the natural gas type?  thx!

Outdoorstirfry: 

The natural gas stove only has the manual ignition option.   You can use a long nose BBQ ignitor.   We don’t plan to add electronic ignition option for natural gas stove. 

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Product questions

Inquiry:  

Inquiry: 

!) Why does, PowerFlamer Propane 160 – Long Lead Time, say “These stoves are the same as our regular PowerFlamer propane 160 except with long lead time from order to ship “. If its the same as your regular, then why should I buy the one with a long lead time (longer to receive ?) ? Then what is your “regular” PowerFlamer propane 160 ???

2) What is the thing made from? cast iron ??? Why wouldn’t you state what your product is made from???

3) The max BTU/hr is 160k BTU/Hr, but what is the max psi ??? why not state this in product description ???

4) What is tank or tank and bottle option ??? propane tank ? What is the bottle ???

5) Why doesn’t it tell me the shipping amount after i filled out all of the information to compute shipping? (shipping to Pennsylvania, 19067 USA)

6) I’m a serious buyer, but why is the description of your products so vague? Are you trying to save screen pixels ?

7) how long is the current lead time to USA ? Where are you located ?

Outdoorstirfry: 

  1.  Our regular PowerFlamer 160 products are meant to be fast ship – according to consumer’s norm – they expect the product to be ship right away after they place their order.  And we are not able to ship fast.  Therefore, we create this long lead time identical products such that there is no confusion or even outrage from paid customer. 
  2. Our stoves are made of various materials – cast iron, steel, galvanized etc.
  3. Our stoves run with various PSI to achieve their rated max power.
  4.  Please read https://outdoorstirfry.com/?s=tank+and+bottle+difference
  5. The shopping cart should be able to estimate the shipping cost after all information are filled.  For example, shipping charge is $38 to PA with one single bulky item like a PowerFlamer propane 160 stove.
  6. Comment from potential customers like you will make our description better along the time.
  7. 3 months.  California.