Below are answers to some FAQ. If you don’t see answer to your question, please use the search box at bottom of the page to search our site. In case you cannot find answer by searching, you can always contact us.
-40C?
Plastic and Rubber parts are most vulnerable in the entire stove to withstand -40C environment.
Can <13″ pan work on the stove?
Greater than 13″ pan is recommended for the stove.
Adaptor and other questions from Germany
questions related to buying for Germany including adaptor.
Predetermined levels for high and low flames
Stove flame is blue, difficult to see under bright sun light. Marking high and low levels on the control knob should help.
What does it mean by fixed installation?
Fixed installation is for not to disconnect easily type of installation.
Can’t pre-order
“pre-order” only valid when the product is orderable.
Ingredients between indoor and outdoor?
Any good way to carry ingredients between indoor and outdoorr?
This cooker is awesome!
this cooker is awesome!
Understanding lead time
Lead time is only meaningful when product is orderable on its webpage.
Why doesn’t my wok slide easily?
wok support on wind guard is built to hold the wok steady during cooking.