Category: FAQ

We are in USA.  We do not have a showroom.  We try to provide as much detail as possible at our web site.  If you do not see something, please let us know, we will do our best to make it available on-line.

We do not offer local distributor as of this writing.  If you need repair or are not satisfied with our product, you can send it back to us;  We will refund you if you return the product within 60 days of your payment.

Is it possible to get a powerflamer stove but with natural gas? I have an outdoor natural gas line and from what I’ve read, it seems that the easyflamer series may not have enough BTUs as I would prefer to be in the 70K – 100K range.

Our PowerFlamer product line uses high pressure gas.  Natural gas is not high pressure.  It is impossible to use PowerFlamer stove with natural gas.

I am trying to decide whether to buy your propane powerflamer or natural gas easy flamer stove.  The easy flamer has the advantage that I could hook it up to my home natural gas line, and I wouldn’t have to buy propane.  I realize that it is not nearly as hot as the powerflamer, and was wondering if the heat difference makes a big difference in cooking quality.  We have never cooked with a stove hotter than 16k btu; we do not know how difficult it would be to cook on a powerflamer stove. We also do not know if we would often use it at the high heats that the easy flamer does not produce (what do most people do?).  We wondered what stove you would suggest, for ease of cooking and best food quality.

First thing to mention: all our stoves are for outdoor uses.  If you have a natural gas line that can be extended to outside of your house, then EasyFlamer natural gas stove is applicable. Assume that your choice of propane and natural gas is valid, PowerFlamer stove might be a better choice for your situation.  You only need to buy a propane tank every other 3-6 months.  PowerFlamer stove provides much wider power adjustment for much better cooking experience.  Its wind guard is also superb for all time outdoor cooking.

I was thinking of buying the PowerFlamer PF9L130 burner and I have a few question. Is it possible to ship to Europe? And are the propane tank and connecting device the same, so I can use it with a local propane tank.

We do have customers in Europe.  Every European customer has this question about if the connector can fit their local propane tank and somehow solves this issue after receiving the unit.  Here below are the thread pattern and dimension of the connector (actual shipped product might have slightly different look.  However the thread and pattern should be same).  Then you can look up to see if it fits your tank.

We can provide two choices:  the typical is a ACME type I connector .  Appliance side swivel nut fitting is female 1-5/16” ACME x 1/4” M.P.T.. As the appliance side of theType I connection, it makes a positive connection by threading on to the ACME threads of the valve with a user-friendly right hand turn motion. Simple to use with its wrenchless, familiar right hand thread.  Another choice would be a soft nose connector .  1/4” M.P.T. x Excess Flow Soft Nose P.O.L. with Plastic Handwheel.  Some of our European customers go to their local propane store to to change to their local connector type.

You do need to connect to a natural gas source.  Usually natural gas comes in to the house in a pipe, then you need to have an outlet outside of your house.  Our stove is outdoor only.

Once I receive the unit, I will will mount it within a very decorative “BBQ/Wok Island” on my patio. I will probably have a stainless steel “hood” or cover made to match the new BBQ/Grill so dirt and debris will not be an issue. Also, can the control & ignitor switch be mounted in such a way that it looks like a “Built-in”?

The ignition is an integral piece of the stove.  We would imagine fairly hard to detach it and re-do all pipes and connection.  However, the stove is about 2 feet long.  You might be able to size your customized patio island such that the ignition just comes out right.

   Which wok burner do you recommend?  I notice the BTU ratings are different.  I assume it would be better to go with the higher ratings 130-160?  Are they easily adjustable, low, med, high?  Also, the long leg burners, – do you have the option of taking the legs off?

At the end of our product selection guide.  There is some general guideline on selecting the stoves.

 The higher the BTU, the faster you can cook the dish.  Or you can cook more with a bigger wok.  Generally speaking PowerFlamer family stoves (except the PF13xx130EI) have better adjustment than the EasyFlamer ones.  Yes, the long legs can be detached.

We supply a 3/8 male pipe connector at end of the hose.  If your natural pipe diameter is different, you can go to any hardware store to buy different connector for it.  We also can supply a quick connector at our product page.