Customer Question:
My stove — which I bought from you– just quit working. there is no gas getting to the stove.
Does it need a new regulator?
Can I use a high-pressure regulator, or must it be medium pressure?
Outdoorstirfry:
Did you just replace a 20lbs propane tank?
Customer:
Yes, I’ve tried 2 different, full tanks.
I seems as though the regulator nipple is not able to engage with the tank valve to initiate gas flow.
Outdoorstirfry:
Please look at attached page 2 item 7. Please use a plumbing wrench to further tighten the connector into the tank. Inside the tank there is a valve that needs to be pushed open by the regulator connector head.
Let’s us know how it goes.
Customer:
OK– that did it.
Roars like a jet!
I hadn’t had to use a wrench until now– it had worked with hand tightening prior. I was hesitant to tighten it beyond hand tight– I have a pretty strong grip, too– because it’s aluminum. But that did the trick. Sorry to bother you with something stupid–but I really appreciate your time and help.
Are all medium-pressure regulators rubber-tipped? Are only the low pressure ones made of brass, with the threading on the outside of the nozzle?
Outdoorstirfry:
Glad that you solve the problem. The outside thread connector is only for US market. Since we sell more than US market, we still use the original POL type.
