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Do you have a return policy?


Do you have a return policy? I am purchasing for a gift.


If the item has not be used, you can pay to return it.  Once received, we will refund.   Please note our box is heavy.  Shipping charge from carrier ranges from $50~$700 depending on where you ship from.   We will not be responsible for the money of your return.   

Since we paid the carrier to ship out, theoretically we should refund only your stove purchase, i.e., your total minus shipping charge.   Basically, you will need to pay for the return and our shipping out part.   Besides, we do spend significant time making for your order and item coming back may have shipping damage.   This is a lose-lose situation.   So, we strongly suggest you not to make the purchase if you already think of return.   

We are not like some giant online 3rd party platform – choose only to please the purchasing side (customers) only.   Every time I go to a carrier store, I can see >half of the boxes are returns to them.  We support our customers fully.  But we must consider how to survive each transaction as well.