Category: Customer Feedbacks

Thank you very much for your feedback.  

1. The two flame windows do come out with extensive heat when high throttle is used.  Typically people use metal handle wok on the flame window side.  For PowerFlamer stove and your existing wok, you can try to position the wok such that both handles of the wok can avoid the flame windows, since the windows is less than half of the stove perimeter.
2. The phenomenon of fast caramelisation is evidence of high heat produced by the stove.  We would suggest to use more cooking oil with higher power throttle setting.  Vice versa is true also, less cooking oil for lower power setting.

Also thank you for asking why I have a PhD title while doing a stove business.  So far I have been trying to avoid telling my story.  Since you asked twice, I will just have to tell from now on.

My PhD is in electrical engineering.  I came over to USA to get my PhD education in 1990s.  After my degree, I move to several states to work in the field of electrical engineering.  By renting apartments, I discover that at end of leasing term, the fan on top of the kitchen always is clogged with smoked oil.  Besides, the apartment is also filled with cooking smell every evening after I cooked.  The third problem I had is that I had to wait for a long time for the cooking pan to heat up. 

So a friend of mine and I started to try out an outdoor turkey fryer in Wisconsin (he is on mechanical engineering side and I’m on the user side).  What I found is that an outdoor turkey fryer stove can not be used to do stir frying appropriately.  After a couple years of usage and modification, the stove you have is the outcome.

As for now, I’m still working full time for electrical engineering firm(s).  Making stove and selling is just my hobby business (some time I got criticized by my wife that I do not maintain enough health (by working on it whenever order comes) that I get cold/flu easily and pass it to our 1 year old every time).  The main reason for keeping it through so far is because I desire to see people using our patents and ideas.  If there is any company likes to continue on it, we are more than willing to pass the business along.

Let me know if you have any more question.

I’m enjoying the stove.

I have one question and one request.  What’s the best way to season a carbon steel wok. I can’t seem to get that slippery “glaze”.

Also, will you please send me an id and password so I can watch the videos on your web site?

(I’m still getting my cooking area together so will send picture as promised.)

P.S. I’m also an EE.  I work in instrumentation and controls (in the food industry.)

Thanks for telling us that you enjoy the product.  Here is a link to caring your iron wok CareIronWare.  Let us know if it does not answer your question.

Your user id and password for using customer access video is (please observe that they case sensitive):

User id: xxxxx

Password: xxxxx

Lets know how it works out.

Although the long legs are not foldable, they are fairly easy to detach.  You can use a screw driver to loosen the adapter screws and take off the long legs.  Without the long legs, the short leg stove might be easy to move around.  Let us know if this helps.

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Hi Jay, Thanks for giving us your feedback.  The burner is a high pressure burner.  IF the regulator does not produce high pressure gas, the burner will not perform.  In this sense the regulator is producing high enough pressure.  To our understanding, low pressure is measured in water column instead of PSI. With respect to the air shutter cap, there should be a spring between the hose orifice end and the shutter cap.  The spring tightens the cap against the burner such that you can adjust the shutter position with respect to the burner holes for correct gas-air mixture.  If you notice the spring is missing, please let us know.  We will send a replacement. Best Regards,

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Thanks for your feedback.  All our stoves are meant for outdoor use only.  We would not recommend to using it inside the house.  In case that you really want to bring it inside, please caution the following:

• Since the ignition flame travels under the burner pipes to the burner rings, there must not be any flammable material (wood, paper) under the stove.  It is better to have 1 foot distance from anything else;

• Since the stove uses a rubber hose, please be diligent in checking any leak any time.  It would be ideal if you can shut off the gas supply to the stove when you are not using it.  Besides, the rubber tube can not be put inside any high temperature place such as an oven;

• It is very good for you plan to put it under the vent since the stove is high power;

• Cooking needs full time attention.

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