Customer (PF13S160IEI+Stand):
My control knob just broke (just the little plastic round piece you put on top of the metal pole with a slit). Can you please send me a new one to: XXX Thanks.
Outdoorstirfry:
can you send a picture of it? We need to make sure to send out the right part.
Customer:
It goes on top of this part. The wheels don’t stay in, 2 of the wheels fell out and made the stand fall and the plastic spinning part broke.
Outdoorstirfry:
On the knob, thank for your picture, we know now and will send a replacement. Please supply your phone number for shipping purpose. We wonder how two stand wheels fell out. Each stand wheel has about 2” of plastic thread to screw into a stand leg. Can you provide pictures of how you attach the wheels to the stand legs for us to understand?
Customer:
My phone number is XXX. When you use it, or try to roll it over a doorway, bump, or a rug, etc. or if you try a very light wok toss, the cart shakes or gets lifted just enough for 1-2 wheels to come out and it falls. When it falls, stuff falls. I’ve already lost 2 woks full of food. The distance of small bump causes that inch or 2 to slide up and the wheel drops anytime u try to put 1 wheel back in, another comes out. It’s a disaster. They don’t stay in. I need to glue them or something for it to work.
Outdoorstirfry:
Thank for the phone number. We will provide tracking information at ship time for the knob. Thank for providing more information on how the cart falls. I still don’t fully understand where the stand comes off. Can you share which area, joint 1 or joint 2, comes off in below picture during your tossing/lifting?
Customer:
Sometimes joint 1 comes out also, but I am referring to joint 2. I intend to stick glue all over the black parts of the wheels inside the housing then stick them back into joint 2. I had to just take the wheels off until I glue them, it’s too dangerous to use it otherwise as they are not secured.
Outdoorstirfry:
Thank you for your further explanation. I guess joint 1 is more secured than joint 2 because of the stove weight. If you put in a weight on the lower shelf, like below picture, do you think that it might be more secure? Gluing is always good to apply.
Customer:
it won’t really help, the weight and it’s ugly and a problem to deal with. When I have to go over a rug or doorway, a slightly lifted leg causes it to come out, weight or no weight. Also, I don’t want to keep moving a weight to use this. It sits in my kitchen and I roll it out to use it but when I go over the rugs and door way, the wheels fall out and I need to use that shelf for ingredients and stuff. When I go up and down in this area for the rugs and door way bump this is when they keep falling out. I’m going to use powerful glue i guess. I’ve dumped plates of food and oil onto the ground outside a couple times now over this. And the fire is still on and it’s dangerous.
Outdoorstirfry:
We are shipping you two knobs in case there will be another future accident. USPS tracking is XXX.
Thank you for your pictures on how you use the stand and stove. The stand is not designed for frequent movements. For your use, strong glue is a good choice for both joints 1 and 2 locations. Yet a better one is to drill hole through these two joint areas such that a bolt/nut can apply there. I understand that drilling on a cylindrical surface is hard if not impossible. You can use a clamp to flatten the area a bit before drilling.
When we started cooking outdoor more than 20 years ago,, the stove we made (like the one here https://outdoorstirfry.com/product/powerflamer-propane-130/) stayed outdoor. We had a white plastic cart on wheels having 3~4 drawers that we put ingredients and raw dishes to roll out to the side of the stove to cook. We had the same problem you are having now. The cartwheels came off often. And the cart could trip. Our solution is to put a permanent table beside the stove. All spices/sauces for cooking are on the table permanently. For every cooking we only need to bring the raw dishes out. Since we don’t cook more than 2 dishes for a meal, these raw dishes are easy to hand hold and carry out. This has been our life in last 20 years. If you find your solution, please reply and share.
Customer:
Thank you very much. I will keep you updated.