Category: Customer Feedbacks

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Ingredients between indoor and outdoor?

Customer (PF13L160): 

More of a peripherals question. It’s kind of a pain in the ass to make multiple trips with different dishes of ingredients, empty dishes for cooked food, oil, seasonings, tools etc. Do you have any suggestions for like a caddy to make it simpler to carry everything outside?

The ones I’ve found for grilling all prioritize like condiments and the like, not prepped ingredients. 

Outdoorstirfry: 

We used to have a plastic container cart  for your purpose.  But then the cartwheels bump off when going through steps between indoor sink and outdoor stove.   Since we only cook one or two dishes at a time (for a family of four), we end up with a table beside the stove outdoor.   We manually carry the dishes in and out.  We leave the seasonings/oil etc. on the outdoor table as we build a roof on its top.  

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This cooker is awesome!

Customer (PF13L160): 

Wow!  This cooker is awesome!  SO much better, and safer, than bending over my little short turkey fryer.  I’m very impressed with how well made everything is.  Worked great right out of the box and super easy to assemble.  The controls are fantastic.  Thank you so much for making these!
 
I’m very excited to take my stir fry skills to the next level.  So cool!  🙂
 
Outdoorstirfry:
 
thank you for your good words.  Our new generation stoves will unfold its improvements over its previous generation by such comments from you customer.   email us anything else after using it for a while.  Bests,
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Why doesn’t my wok slide easily?

Customer (PF13L160P_Stabilizers_Cover): 

I’ve noticed my round bottom wok doesn’t slide very smoothly on the ring when I try to shake it. The wok and burner are new. Does that get smoother over time? Can I do anything to help ?

Outdoorstirfry: 

Top of the wind guard where support the wok has built in rib lines to prevent the wok from moving easily.  This is purposely done for wok steady cooking.   If you want to wok to slide, lightly lift the wok and move it to a position of your desire. 

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Steps to solve yellow flame and soot problem.

Customer:  

Customer:  

Hi, I enjoying my PowerFlamer that I purchased from you almost two years ago.  I have a question which I was hoping you can help me with – noticing some orange/yellow flames coming out of the burner instead of the blue ones which I know are optimal for cooking.  In addition, I’m noticing soot building up on the bottom of my wok as well.  Wondering if there is an adjustment I can make to allow for a cleaner burn – anything you can help with?  Thank you.

Outdoorstirfry: 

there are a few steps to go through. 

1st please watch https://outdoorstirfry.com/the-yellow-flame-might-be-caused-by-the-air-fuel-mixing-wheel-being-turned-far-toward-the-burner-pipe-adjust-the-wheel-a-bit-away-from-the-burner-inlet-should-help/ to see if it helps.  

2nd please see if the mesh screen at burner pipe inlet behind the air/fuel mixing wheel is still intact.   Shine a light into the burner pipe to see if there is any spider web or other obstruction.

3rd burner top plate holes for flame may need to be cleaned out.  

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a flat grill?

customer: 

I would like to get a flat grill for using pot (sometimes the pot size is a little off and doesn’t stay well and it tip on one side).

Outdoorstirfry: 

Our stove top is made to be even for any flat bottom pan/pot size >13” to sit evenly on a flat ground.   If your pot/pan tips to one side, please check to assure that the stove is on a levelled ground.   We used to make a flat grill gridle piece before just for your mentioned purpose.  We don’t want it anymore as our stove flame heats up the griddle and it becomes a hazardous situation. 

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Storage indoor to prevent rust?

Customer: 

Hello,  I asked my wife to purchase the PowerFlamer 160 for me as a later Father’s Day gift and am excited to begin to use it. I wanted to ask precautions should I take if it’s stored outside? Will certain parts rust? Is it better to box up and take inside for storage?   Thank you.

Outdoorstirfry: 

Most customers just leave their stove outdoor.  Some do pack the stove up and put it into storage indoor when they don’t use it for a long enough period.   The paint on the stove, if intact, should resist rust for long time.   Most of the stove surface, if rust, do not affect the functionality of the stove, albeit the rust might affect the look of the stove.   IF you find that any rust affects the flame, please contact us.

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Does burner rust outdoor?

Customer: 

The package arrived in great condition.  In a video of this product, there stated the burner will rust if left outdoors.  Is that true of the latest version?  Once it cools I plan to cover it, so, is that enough to prevent rusting?

Outdoorstirfry: 

It probably did not mention that indoor range cook top rust as well despite of sitting entirely inside the house.    Paint on top of burner where flames come out should be burnt off to expose the iron.  Hot iron with water content in the atmosphere should produce rust.   Since outdoor has more moisture, the burner outdoor should also rust faster than indoor one.    Don’t worry.  We will support you in case that happen to yours.

 

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White on paint and smoke questions?

Customer (PF13LQN120): 

I have some questions/concerns about my wok burner.  Inside the stand on the corner of the three support pieces that hold the wok up, it appears that the coating that covers the metal is burning off.

I don’t know what the coating is, the sort of grey texture that’s on the surface has turned white and ash like in that area. When I use the stand for an extended period of time (5-10 for a big batch of something or multiple batches) it seems to get worse and there is a bad smell coming out of the inside like fumes.

I’m concerned these fumes are unhealthy and may be dangerous, they don’t smell good, or could end up transferred into my food. 

I have attached some pictures to try to show you the problems areas. Please advise whether this is normal. 

I have only ever used a carbon steel wok on the burner. I have the natural gas version. It doesn’t really look like it’s something being deposited onto the area but that area burning. If I use it for a while and then take the wok off I can see some fumes coming from that area.

White on paint small.
White on paint

 

Outdoorstirfry: 

The white area is where the flame touches the stove.   No paint can survive direct flame.  The paint will eventually be burnt off.   Paint burning generates smoke.  The smoke should go along bottom of the wok and up.  It will not get into your food.  Please stay away from the smoke such that you don’t inhale it.  Once the paint is fully burnt off, the smoke should stop.

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A few Questions on Ignition Tip

Customer (PF13L160EI): 

Hi – the wok burner arrived recently. It’s my second one. This one is for a different house.  I have a couple of questions. I have attached pictures showing my concerns.

1) The pilot light tube is a bit shorter than on my initial burner. See first picture. On my original burner the brass tip fits into the notch on the base. Is this too short? Do you have a picture of what it should look like?

2) The brass threaded part is too far from the screen. See second picture. How close should it be? Is this an adjustment for fuel to air ratio? Do you have a picture of what it should look like?

3) A wire piece fell out during shipping. It looks like it might be used to hold the ignitor in place. See last 2 pictures. Do you have a picture of what it should look like?

Thanks!

Outdoorstirfry: 

Thank you for your pictures along with your questions.

The ignition tip can sit far away from the notch or even outside of the wind guard, to prevent its rubber wire insulation to be burnt.   The ignition flame can shoot far to top of the main burner for main burner ignition.  Please turn the brass piece 90 degrees such that the black wire/white piece joint area is far from burner pipe, like below picture.

    Ignition head needs 90 degrees turn

The wheel is adjustable.  Its position is usually at its optimal position at our test time before pack for shippin

You are correct.  The retention clip needs to hold the white ignition piece.

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Does electronic ignition stove have a pilot flame?

Customer: 

One more question: I couldn’t quite tell if the electronic ignition version is the same as the manual other than the igniter. Does it also have a pilot light? So if the igniter fails eventually, will I just have a manual version?

Outdoorstirfry: 

None of electronic ignition stoves has a pilot light.   The electronic ignition tip can NOT serve as a pilot light.   The ignition flame needs to be turned off after the main burner flame is lit.   Turning off the ignition flame is necessary to protect burning of the ignition wire.  Once the electronic ignition fails, you can use a long nose BBQ ignitor to ignite the main burner directly.   Between cooking dishes, you can turn down the main burner flame to preserve fuel.