Category: Customer Feedbacks

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Electronic Ignition Does not Work.

Customer (PF13L160EI):

Hi,  I just received my wok burner (order number xxxx). Everything is great but I can’t get he electronic ignition to work. What am I doing wrong?  Thanks.

Outdoorstirfry: 

Sorry for the trouble.  Can you send picture of the ignition area?   Do you see a spark between the white tip and brass next to it when turning the right knob to a clicking sound?   Do you hear hissing sound when you turn the right knob? 

Customer: 

Thank you for a prompt reply! I tried it again and it seems to be working perfectly-I suspect I just wasn’t turning the knob far enough!    Thanks for a great product.

Outdoorstirfry: 

Great that you solve the problem.  The ignition copper tube and the white tip area needs to have enough gas to ignite when the spark is generated.  A few clicks might be needed.  Alternatively, you can hold the right knob for a couple seconds before the clicking sound (90 degrees turn) for more gas accumulation.   We have a video “How to start a PowerFlamer propane 160 electronic ignition stove, both ignition flame and main burner flame?” on this page https://outdoorstirfry.com/support/product-documentation/.   Hope this helps.

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Flat Bottom Cookware Adaptor Question

Customer (PF13CL160):

I received this earlier this month and have had a wonderful first cook!! Love the product. I wanted to ask you, I saw on your website that you used to have a flat bottom cookware adaptor (just steel grates to place on top) so that flat bottom cookware could be used with this (pots and pans). Is that something that is still available for the specific product that I ordered? I see it is for the PF130, and it’s sold out anyways. Is there another product from another source you would recommend that I can place on top of the burner and essentially turn it into a stove for other pots and pans?  Let me know what you think.  Thank you!

Outdoorstirfry: 

Thank for your good words.  The flat bottom cookware adaptor is for our PF13x130 product, not for the one you have.   For your stove, if your flat bottom cookware diameter is >13”, it can simply sit on top of the stove.  If your flat bottom cookware is heavy, please remove the long legs and let the stove sit on a ground for improved stability.

 

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Question on manual stove pilot light.

Customer (PF13x160): 

I have a question on the operation of the pilot light (manual light version) of my current burner. If I light the main burner and turn the valve to ignite the pilot light, it will simply extinguish if I turn off the main burner. I’m wondering what the purpose is for the pilot light, since I cannot ignite it without the main burner being lit.

Outdoorstirfry: 

The pilot flame needs to be maintained about ½”~1” in length.   If too long pilot flame, it becomes yellow.  If too short, it can go out easily.    Hope this helps.

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Question on Natural Gas stove length.

Customer (PF13x160): 

I am a satisfied and happy owner of your propane 160,000 btu burner with the manual ignition, but I am now interested in purchasing a second burner, this time the natural gas version (and I would give my propane burner to a family member). However I notice that supply pipe extends out quite a distance which may not fit in my installation.

Could you please tell me how long the pipe is from the outer circumference of the burner?

Outdoorstirfry: 

The valve inlet on the natural gas stove is about 12” away from its wind guard. 

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Ignition flame for Electronic ignition

Customer (PF13L160EI): 

Hi I have received and been testing the wok burner but i am having some trouble dialing the pilot burner. It seems to always be spitting a long 6 to 8 inch long flame. Is that normal ? Is there any way i can adjust the flame on the pilot ? Plus im kinda worried that the electric igniter might melt if i leave if on.

Outdoorstirfry: 

Thank you for your email and photo.  Electronic ignition is just for ignition, can’t stay on during cooking.   It needs to be shut off after the main burner flame is ignited.  The electronic ignition flame is designed to be long such that the ignition tip does not need to stay inside the wind guard.  You can arrange the tip such that the flamer shoot toward top of the main burner.

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New models and cleaning?

Customer: 

I was wondering if you had a preferred method of cleaning the whole burner. Usually, I don’t clean the burner after every cook. Is there a way that you would recommend to clean it fully? To restore it? What I mean is: rust, debris, what problems to look for…?

Also, have you updated the 160 manual ignition model? Will you continue making it, or is the electric model what you will be focusing on?

Outdoorstirfry: 

When using the stove, try not to spill thing on top of the burner.  Burner holes need to stay clean and without clog.  In case you observe yellow flame, it is time to clean the holes.  

People like pilot flame and manual stove is popular.  We will keep offering it.   We strive our best to update images on our product pages to reflect the latest products as we improve.   For latest look, please check out our product pages at https://outdoorstirfry.com/products/. 

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Pilot Flame to Cook Dishes

Customer (PF13S160): 

Hello, I am writing to update my experience with my burner. I am very happy, I like how great it is to use the pilot because it allows me to fry on very low heat, for example I fried potatoes, tilapia and spring rolls only with the help of the pilot. I’m sending you pictures of today’s food May 10, vegetables with shrimp and chicken, caramelized ribs, spring rolls and butter fried rice. Kind regards.

Pork Rib and Spring Rolls
Pork Rib and Spring Rolls

 

Outdoorstirfry: 

Thank you for pictures of your delicious dishes with technique of using the pilot flame.   Do you get too much yellow flame if you only use it?

Customer: 

Hi, I use the pilot light to fry as normal without worrying about burning my food. the flame is blue. In Mexico we used to fry plantains for dessert, I also fried potatoes for hamburgers. I used the high heat for the vegetable, shrimp and chicken stir-fry. My guests were able to savor the authentic taste of Asian food from restaurants but cooked in my garden. Kind regards.

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Need protection against rain?

Customer (PF13L160): 

I would like to know if the burner should always be protected from rain or is it resistant to rust?

Outdoorstirfry: 

The burner material is cast iron.  Paint can be burnt off wherever flame touches.  If you don’t protect against rain/snow/moisture, those area will start rusting.  Burner may not produce correct flame if rust.

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Unboxing a PowerFlamer stove and a stand

Customer (PF13S160 and Stand_Wheels): 

Just got the burner and stand, WOW!!! Put together a couple of posts you might want to see on Reddit

https://www.reddit.com/r/wok/comments/12c7ivs/unboxing_powerflamer_propane_160/

https://www.reddit.com/r/wok/comments/12dce0n/wok_stand/

Outdoorstirfry: 

thank you for your posts.  They are well written.  I believe you will continue your writing and maybe videos.  We will try to put the  links to your posts on our website. 

  1.  Restaurant stove usually only has two power setting.  Leaving any power on the main burner burns food.   PowerFlamer burner power is continuous.   People can dial the main burner power down significantly as compared to restaurant stove.  This is why pilot light is not as crucial in PowerFlamer product offerings. 
  2. The stand edges are sharp.  Please be cautious on it. 
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Flat Bottom Cookware Adaptor

Customer (PF13L160IEI_Cover): 

Hi, I love my burner. I’d like to get the Flat Bottom Cookware Adaptor, will you be getting any more?  Thanks.

Outdoorstirfry: 

The flat bottom cookware adaptor does not work with PowerFlamer 160 stove you have.  It is meant for the PowerFlamer 130 stove only.   If your flat bottom cookware diameter is >13”, it should be able to sit on top of your stove.