Category: Customer Feedbacks

Posted on by

The propane connector fits a standard UK propane tank.

Name:

 James, United Kingdom(PF15CL130EI)
Feedback:
The propane connector fits a standard UK propane tank.  One part of the connector assembly is not required, however, and must be unscrewed first.  I assume this redundant part is an adapter required for tanks in the USA.  I use a 20kg tank supplied by FloGas.
I have not had any difficulty setting up and using the burner.  I had it functioning well shortly after taking delivery and have used it many times since.
Many thanks to you for your excellent product.
Our Answer (if any): Your ordered a PF15CL130EI configurable stove.  The stove was shipped with a connector installed for connecting to a 1lb throw away propane bottle (like the camping bottle as in this picture ).  You are right, unscrewing it will expose the connector which you use for a 20lbs propane tank.
Posted on by

How much is the custom and duty to UK?

Name:

 Jacob, United Kingdom(4 PF9L130)
Our Question:

How much is the custom and duty to UK?  Do you need to change the propane connector at a local store?  Does the original tank connector work with your propane tank?
Feedback:

As you know the stoves were for my wedding which went really well and the chefs really admires your stoves. Since then I have been on honeymoon and have only just returned. To answer your questions, I cannot remember exactly the cost of the duty but from memory it was about £30 ($45). This is for the four stoves I bought which were in one parcel. I am not sure if you would need to pay the same for just one stove or a quarter the amount. I suspect it should be worked out on the value of the package and therefore should be a quarter. I did have a problem with the valve connector as it would not fit UK propane cylinders. I found a company called gaslow who managed to provide me with an adaptor which also had the benefit of including a gauge for indicating the gas left in the bottle. This cost about £25 ($38) per stove. You can find a link to their website: http://www.gaslow.co.uk 

Our Answer (if any):
Posted on by

I have now set up my powerflamer and with a little bit of hard work and fighting with my gas tank its now firing up.

Name:

 Simon, Norway (PF9CL130)
Feedback:

I have now set up my powerflamer and with a little bit of hard work and fighting with my gas tank its now firing up. I will give it a virgin stir fry tonight and and my experience with your stove seems positive as a first impression. Even my neighbor who got a normal 15k btu indoor gas stove was jealous of my wok stove.

it turns out that i am a bit sensitive with high amounts of msg. I also spoke to other people who experience headaches, small abdominal pains and sometimes pain in their veins from high amounts of MSG. There has been some arguments among asian cefs if this is necessary or not. But at least I think fresh ingredients and good groceries has the full potential of avoiding msg.

For some reason i figured out that this enhancer is particularly common to use in so called “american chinese food”. I’m curious to learn more about authentic chinese food rather than the overly saucy american/westernized chinese food. Do you know any books that contains more authentic stuff? I have read some stuff from Barbara Tropp, Martin Yan and a old chef named Deh Ta Hsiung.

I think there is one restaurant in my city owned by a old couple from Beijing who own a szechuan restaurant. But they are extremely “secret” with their cooking styles hehe.

Our Answer (if any): Thanks for the good words.  Back 20~30 years ago people in China used MSG.  Now they do not use them any more or as often. I agree with you, good taste can be developed by natural material.  We are not aware of any book for authentic Chinese cooking. However we know there are ways to figure it out. The first has to know Chinese as a language. The second but still good approach would be to search video on the internet done by real people, not by restaurant.
Posted on by

I’ve cooked in it 3 times, and it works wonderfully.

Name:

 Julie, AZ (EF13SN50WG + 3/8 Quick Connect)
Feedback:

I’ve cooked in it 3 times, and it works wonderfully. I even cooked right before a storm, and the wind guard was able to protect the flame. It feels very natural to be cooking outside on a wok. Quick questions:

I have been igniting the flame with a hand-held BBQ lighter because the stove would not light up on its own, but I could hear the gas flowing. Is this normal?

Where can I buy that rubber gas hose, in case I need to replace it in the future?

For increased safety, I have been closing the gas valve after I turn off the stove. Do you do this too?

Our Answer (if any):

Thanks for liking the stove.  So the quick connector on your pipe must be 3/8″.

 1.  The igniter coming along with the stove is not very good.  Using a BBQ igniter is the way around the problem.  Once you turn and release the knob, the gas should come through the main pipes but not the pilot pipe.  So you should be fine.

 2.  The rubber hose is 3/8″.  We do not have it as a separate item for sale.  So far we have not heard from any single customer about buying a replacement rubber hose.  But in case you need one, we have to look around.  Local hardware store might have hose suitable for propane which should also works for natural gas.

 3.  Closing the gas valve on the main gas pipe is what we recommend after cooking.
Feedback:

When I am cooking, I pretend that I’m a hardworking cook on the streets of Taiwan. Cooking outside with loud noises and high heat, with people walking by.  I know… I am very bored, but I love the stove!
Posted on by

I believe I need to exchange the PowerFlamer I bought.

Name:

 Paul (PF13L160)
Feedback:

Hello, I believe I need to exchange the PowerFlamer I bought.  The flame produced by the burner does not appear to be very powerful.  In addition, I cannot adjust the flame because the regulator does not seem to work.  With the burner lit, turning the regulator cap either way does not change the strength of the flame at all.  I don’t think there is anything I could do myself to fix this, so I would like to exchange it for a new one that works properly. Please let me know the procedure for handling this.

Our Answer (if any):

Sorry for the problem.  There is a protection mechanism from the red regulator where it will not give any fuel flow (thus power) out if it is left at open position.  Can you try:

0. Turn off the propane tank valve

1. turn the red regulator off (all the way according to the arrow on the knob)

2. turn on the propane tank valve

3. gradually turn on the red regulator (quite a few turns) to hear the hissing sound

4. Ignite the burner

5. Adjust the power by the red regulator knob

If this still does not work, can we call you to understand more the situation and arrange for shipping it back?  We did test every stove before shipment to make sure their functionality.
Feedback:

Thanks for your reply. I’m not sure if what you described would explain what I observed.  You indicate that the protection mechanism for the regulator would not allow any fuel flow.  When I tried the stove, it had fuel flow and I could see the flame.  However, there was not much of a hiss when the gas came out and the flame, when lit, did not seem to be coming out with much pressure.  Turning the regulator cap did not change the fuel flow at all until it got almost all the way open, then it made a “pop” sound and the flame went out.  If you still think the steps you listed would help I can try it.  Please let me know.

I finally got a chance to try the steps you recommended and it worked out fine.  I got the stove to go from low power to very high power.  Thanks for the help.  Now I just need to get some stretches of good weather so I can get to use it a few times.  I appreciate your prompt attention to the issue I raised.
Posted on by

I have received the PF9L130 yesterday and it works great.

Name:

 Tom, Washington (PF13L130)
Feedback:

I have received the PF9L130 yesterday and it works great.  My wife is extremely happy with it.  The PF9L130 is my first experience with using a 20lb propane tank.  If the PF9L130 regulator and the propane tank is in the off position, is it safe to simply leave the propane tank connected to the PF9L130?  I find it troublesome to have to disconnect and connect daily for my wife.  Thank you and hopefully you don’t mind my ignorance in using propane. 

Our Answer (if any):
If you or your wife already turn off the propane tank valve and the regulator after cooking, it is safe to leave the stove regulator connected to the propane tank.  The key is to shut off the tank valve and not to rely solely on the stove regulator in close position.