Category: Customer Feedbacks

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Possible Leak

Customer (PF13L160EI): 

First of all I really love my new stir ry. I have had a lot of success with every experiment.  A couple family members were concerned about a possible leak with the high pressure regulator. I know the hole is there. Is it possible there’s a link? How can I test?  Thanks so much.

Outdoorstirfry: 

The hole is there for safety purpose, to vent the gas fuel out if the regulator fails.   When you smell gas before starting up the stove, please do not light up the stove, check for leak first.   Sometime the gas gushing out from the hole also makes noise, brings to your attention that there is a leak.

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Connecting Hose for PowerFlamer propane 160

Customer (PF13L160): 

Is it recommended to use Teflon tape or and other material when connecting the gas line to the burner? I know it is not needed for the plastic fitting to the propane tank.

Outdoorstirfry: 

Within the hose brass fitting that goes to the burner valve side, there is a rubber washer.   You can just screw it on to the valve inlet and tighten it. 

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No gas to the stove

Customer: 

I have not used the wok burner that I ordered below in several years since we moved and it had been stored outside and was quite rusted. However, I cannot get any gas to come out now when trying to use it again. Is it likely that I just need to tighten the regulator into the propane tank tighter? Or that the regulator is broken/rusted too much? Is there anything after the regulator that can really “break”?

Outdoorstirfry: 

Can you send us some pictures of your setup?   If the regulator has a POL type connector to the tank, it might just need further tightening into the tank.  See step #10 on page 3 of the user installation guide.   Regulator can break under tank pressure.  It might age outdoor but you usually should hear it is making noise leaking gas, opposite to what the problem you are facing. 

Customer: 

thank you so much for that advice. It works fine after I really tightened the regulator onto the tank hard using channel lock pliers! 

Outdoorstirfry: 

Thank you for letting us know.  POL connector on those regulator is harder to work with tank here.  This is why we try to switch out to use ACME type 1 QCC type in the newer product. 

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Feedback from a customer

Customer (PF13L160): 

Our family appreciates it so much, we’ve used it primarily since we got it, and it’s been one of the most worth it, buy it for life, things we’ve ever bought, and we don’t have a ton of money, we have to be choosy on what we save for and buy. We have never been so impressed and pleased with something that helps us feed our family.

Robert Sutton Chicken Broccoli
Chicken Broccoli

 

Outdoorstirfry: 

Thank you for choosing our product with your precious money.   Raising a family has its tough time.  Raising the kids to good ones is even more challenging.  We are glad that your kids are playing around you.  

We realize that we are helping people changing their life style with our products.   As long as you are using our product and we are in business, we will do our best to support. 

Your dish look delicious!

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don’t understand how to turn on the pilot

Customer (PF13L160EI): 

I have the wok and have been using it. I don’t understand how to turn on the pilot without having to use an external flame? Could you please help.

Outdoorstirfry: 

For your stove, the right knob is for electronic ignition.   After the tank is turned on and hearing two clicks or wait for about half minute, you can turn the right knob by about 90 degrees.  Along this 90 degree turn, you should hear hissing sound indicating gas coming out from the ignition small copper tube.  By 90 degrees turn of the knob you should hear a click sound from the piezoelectric within the electronic ignition head.  At the same time, you should see a spark at the tip of the ignition small copper tube.  By 3~4 tries you might be able to get one spark to ignite the gas to a flame to shoot to the top of the main burner.   Hope this helps.

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Rust

Customer: 

My last gen PF 160 has acquired quite a bit of rust. Does this pose a. danger when in use? If so, if there anything you recommend for removing rust?

Outdoorstirfry: 

Cast iron exposed to environment eventually should rust.   Beside the look, it does not pose any danger at all.  In fact people uses cast iron wok to cook. 

You can use a steel brush to remove the rust before painting it in case you want to re-paint.

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Rain Cover

Customer (PF13LQN120):

Hi – I came here from the Kenji review and have been looking at the site pretty often to see if there is stock. I noticed on the propane page it says stock is being made to order and check back, but there is no such message on the Natural Gas burner page (PowerFlamer Natural Gas 120 With Quick Connector). Is that or the 160 going to be in stock soon? One other question in general – is it possible to balance a pot of water on the top of any of the burners? Or does the wind shield prevent a flat bottom pot from sitting on it properly. Thank you.

Outdoorstirfry:

We only sell at 7:30am PST time weekdays from our web site with limited quantity, to avoid being overloaded.  You can try to order at that time.  Limited quantity gets filled usually in a couple minutes.   Once stock is taken, it shows no stock on our web page.

If your flat bottom pot diameter is >13″, you can put it on top of the stove directly.

Customer:

Ok, I will set my alarm then and try to get one when inventory is available. Just so I’m clear – if I buy this: https://outdoorstirfry.com/product/powerflamer-natural-gas-120-with-quick-connector/ I don’t need anything else to connect it to my natural gas line (which already has a quick connection on it for my gas grill) is that correct?

Also, if I was to boil a big kettle of water on this, are the long legs strong enough to hold up a lot of weight? Thank you.

Outdoorstirfry:

For a big kettle of water and stability, you would be better off with the short leg version.  You are right, the stove goes with a quick connector size of 3/8” in a pair of a plug (installed on the hose already) and a socket that you can install onto the natural gas line.  If your line already has 3/8” socket, then you don’t have to install the one that goes with the stove.

Customer:

do you know anyone who sells a rain cover that fits this nicely? I just want to make sure it won’t rust over time if I leave it outside.

Outdoorstirfry:

You can flip the wok upside down to cover it after cooking.  Or you can buy a tarp for it.  Some customer removes the long legs and hide it inside a grill cover.

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function of the wheel

Customer (PF13L160EI):

I just start to use the power burner. It is great! There is a question I like to ask: What is the function of the wheel toward the burner inlet and when to use it?

Outdoorstirfry:

Great!  The wheel is to control the fuel/air mixture.   Usually turning it away from the burner gives stronger flame however may not full circle of flame from the burner.   Optimal is to have full circle of flame while it is still strong enough.

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the pilot flame is orange

Customer (PF13L160): 

the pilot flame is orange, which doesn’t burn clean, is there a way to adjust the fuel/air ratio to maintain the pilot blue flame like one of your tutorial videos?

Outdoorstirfry: 

The pilot light flame should be adjust to about ½~1” long only.  In this length, it has a bit of yellow on its highest tip.  Most of the flame length should be blue.   If you set it too long, it does burner more yellow and interfere with main burner flame.   This is not desirable.

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Questions on installing PowerFlamer Propane 160 stove

Customer (PF13L160):

Thank you for the fast service.  I just put the stove together tonight and I have 5 questions.

  1. The burner cover/wok support is loose, is that the way it is supposed to be?
  2. Instruction #9:  “Before turning on the top propane top valve, make sure the stove brass vales are off.”  Is the “top propane top valve” the same as when I turn on the propane gas supply from the tank?
  3. Instruction #11:  “To adjust air-gas mixture for correct flame, rotate the air shutter right beside the left and right copper valves.”  I have attached a picture of me pointing to what I think is the air shutter.  Is that correct?  Do I turn counter clockwise if I need to correct it or just kind of play it by ear?
  4. Instruction #12:  “The stem (if there is any) on top of the high pressure regulator is for adjusting the gas pressure to the stove.”  I don’t think this applied to the newer model you sent right?  I understand the instructions consist of different models.
  5. Is the stem on the bottom of the picture placed correctly?  I have placed it in the middle.  It was off to the side before.

Outdoorstirfry:

  1.  The wok adaptor ring can be turned any position on top of the wind guard such that flame blocking side (1/4 of the ring) is aligned with your wok long handle, to prevent your hand burnt by flame.
  2. Top propane top valve is the top propane tank valve.  Sorry for the typo.
  3. The wheel you point to is the air/fuel mixing wheel.  Adjust it to give strongest flame while maintaining full circle of flame on the burner.  Your wheel position looks about right.
  4. The regulator with this stove does not have a stem to adjust.
  5. The pilot tube is best to be at the center.

Please remember to turn off the propane tank top valve after cooking such that the regulator does not to withstand the tank pressure all the time.  Bests.

Customer:

Sorry but can you clarify what the top propane tank valve is?  Is that the piece (black color) where I screw into the propane tank?

You mentioned to turn off the propane tank top valve after cooking such that the regulator does not to withstand the tank pressure all the time.  Does this mean I should unscrew it from the tank when I am done cooking?  Thank you so much!

Outdoorstirfry:

Top propane tank valve is below (picture).

After cooking, you can keep the connection as long as you turn off this top propane tank valve.

Customer:

Got it.  Thank you for clarifying with the picture.

We couldn’t get the long legs to attached to the stove with the screw.  It’s still pretty loose.  I don’t think it’s supposed to be loose.  Is there a trick to getting it tight?  Thank you.

Outdoorstirfry:

The way we get the screw to tighten to the burner base plate short legs:

  1.  Flip the burner upside down without the wok adaptor ring such that the burner base plate legs are facing upward.
  2. With the long leg and its adaptor attached to each other tightly already, insert the long adaptor open end to the burner base plate short leg.
  3. Arrange the long leg to give the widest base which will result in the long leg adaptor screw facing the flat area of the burner base plate short leg.
  4. Use a flat screw driver to tight the long leg adaptor screw toward the burner base plate short leg flat area, as tight as you do.

This should result in the most stable legs.   Let us know any further question.

Customer:

Thank you for those directions.  If I was to just use the work burner by itself (short leg), can I set it on a table or something?  It looks like I can but I was worry the fire might go down that way.

Outdoorstirfry:

Yes you can use the short leg version on a table, preferably non-combustible material.   Flame should not go downward with the wok adaptor ring on top giving flame to come along the bottom of the wok.  However we recommend the stove on top of stone/metal table.