Category: Customer Feedbacks

Posted on by

Thank you for the prompt shipment. I am extremely excited to begin using the PowerFlamer!

Name:

 Dr. Gross, Aurora IL
Feedback:
Thank you for the prompt shipment.  I am extremely excited to begin using the PowerFlamer!  I have searched the internet for several months and have not found anything as powerful or so well designed for wok stir frying.

As a marketing option, I noticed there is a long discussion about wok burners on eGullet.com, which is a society for people who love to cook.  I am not a member so I am not able to post a response, but there are quite a few posts from members who are looking for a powerful wok burner.  They have expressed they cannot find really good ones, and they have only found the burners used primarily for turkey frying or using large stock pots.  I’m not sure how to post without joining, but I think getting your name and your product on that website would be a great opportunity to reach out to more people who really want your products.

The other thing I noticed was that I only found out about your product when searching Google when I included “outdoor” and “stove” in the search.  I didn’t start out using those search words.  I had a tough time finding your website with just searches like “wok burner”, “burner high BTU”, “jet burner”, “asian wok”.  I kept finding India Joze and eGullet and sporting good store websites.  I hope that info helps.
Our Answer (if any): Thank you for pointing out the difficulty of finding our web site.  We will execute on your suggestions.
Posted on by

I cooked my first real dish on the 13 Inch Propane Stove and used the low end of the Heat Range to cook Beef and Bok Choy.

Name:

 Lionel, FL (PF13L!30)
Feedback:

I cooked my first real dish on the 13 Inch Propane Stove and used the low end of the Heat Range to cook Beef and Bok Choy, which had WOK HAY the taste of the wok that I could never achieve in my own house.  Thank you for your Prompt delivery.  Thank also for your Good advise after I asked which size would suit me and my needs best.  Your product is a real winner and any serious Chinese home cook should consider making it a part of their back yard set up. 
Our Answer (if any):
Posted on by

I used the cooker over the weekend to deep fry fish.

Name:

 Robert, MO (EF13SN50WG)
Feedback:

I used the cooker over the weekend to deep fry fish. It would hold the 350 degree cooking temperature without any problem at all with a gallon of peanut oil in my 6″ deep fish cooking pan. The only problem I had was regulating the temperature so it didn’t get the oil too hot. I think with a little practice it should work out great. You should be able to advertise it on your website as a fish cooker.

Our Answer (if any):
Posted on by

I’m not really concerned with a refund, your support and resolution for the replacement of the parts was exemplary.

Name:

 William, NY (PF13L130EI, regarding to a damaged stove body during shipment)
Feedback:

I’m not really concerned with a refund, your support and resolution for the replacement of the parts was exemplary; therefore, the shipping cost is my way of saying Thank You. Will also send a testimonial soon.
Should I encounter any one who could use a Wok Burner, I will highly recommend your products and services, You’ve earned a “10 star rating” in “my book” !!

Our Answer (if any):
Posted on by

thank you for the wok, lid, and spatula. I have received and used them.

Name:

 Paolo, OR((PF13L130EI and a set of Iron wok, spatula and lid)
Feedback:

thank you for the wok, lid, and spatula. I have received and used them. They were great as expected. The high BTU output on the 13″ stove is awesome. None of the meal prepared using this stove are soggy. I was also able to prepare some chicken fried rice with tremendous success, and my guesses here in Corvallis, OR loved it. I have recommended them to your website. Thanks again for all your help.

Our Answer (if any):
Posted on by

I have to admit I was skeptical that your product would be able to deliver the power of a “real” wok burner at home.

Name:

 Peter, CA((PF13L130EI)
Feedback:

Hi, I have to admit I was skeptical that your product would be able to deliver the power of a “real” wok burner at home, but I have to say that I am thoroughly impressed with PowerFlamer PF13L130EI I just received. Setup was no problem, and I measured the temperature of my carbon steel wok at 1400 F after less than 1 minute of heating. Amazing!

Our Answer (if any):
Posted on by

How do you regulate the flame to minimize the yellow flame?

Name:

 John, CA((PF13L130)
Feedback:

Hello–I just received a 13″ 130K burner from you.  How do you regulate the flame to minimize the yellow flame?  I have read the instructions on adjusting the air flow control thoroughly.  I have adjusted the air flow control along with the red knob adjuster as well as the additional in line flow control without success.  Opening the air flow to wide open does reduce the yellow flame somewhat but there is still very little blue color to the flame which means it is not as hot as it could be.  It does not seem to be getting enough air/oxygen.  The propane tank is full and the valve on the tank is wide open.  Any suggestions?

Our Answer (if any): What we found was that it is impractical to get 100% blue flame at all time.  Sometime it helps for us to turn to maximum power and then return to small flame.  In this way the flame tends to have more blue.  Hope this helps.