Category: Customer Feedbacks

Posted on by

I have to admit I was skeptical that your product would be able to deliver the power of a “real” wok burner at home.

Name:

 Peter, CA((PF13L130EI)
Feedback:

Hi, I have to admit I was skeptical that your product would be able to deliver the power of a “real” wok burner at home, but I have to say that I am thoroughly impressed with PowerFlamer PF13L130EI I just received. Setup was no problem, and I measured the temperature of my carbon steel wok at 1400 F after less than 1 minute of heating. Amazing!

Our Answer (if any):
Posted on by

How do you regulate the flame to minimize the yellow flame?

Name:

 John, CA((PF13L130)
Feedback:

Hello–I just received a 13″ 130K burner from you.  How do you regulate the flame to minimize the yellow flame?  I have read the instructions on adjusting the air flow control thoroughly.  I have adjusted the air flow control along with the red knob adjuster as well as the additional in line flow control without success.  Opening the air flow to wide open does reduce the yellow flame somewhat but there is still very little blue color to the flame which means it is not as hot as it could be.  It does not seem to be getting enough air/oxygen.  The propane tank is full and the valve on the tank is wide open.  Any suggestions?

Our Answer (if any): What we found was that it is impractical to get 100% blue flame at all time.  Sometime it helps for us to turn to maximum power and then return to small flame.  In this way the flame tends to have more blue.  Hope this helps.
Posted on by

I made Thai garlic beef tonight.

Name:

 Jason, KS((PF13L130EI+Wok+Spatula+Lid)
Feedback:

I made Thai garlic beef tonight (fish sauce, garlic, beef, thai chili, cilantro; I put Thai basil in the second batch).  I got wok hei, I think (caught flame a few times).  Truly excellent.  Cooked in probably 40 seconds the wok was so hot.  Thank you very much again.  I think my mother is coming over tomorrow; I think she will want to buy one of these stoves (she is the one who told me about your site, actually).  She is a big fan of Thai food.  🙂  

Our Answer (if any): Wok hei can be an unique taste from your dishes because people seldom can get it from restaurants.
Posted on by

This is our second PowerFlamer stove.

Name:

 Ron, Idaho (PF9L130 stove in 2005 and PF13L130 in 2009)
Feedback:

(Accompany with the order) This is our second PowerFlamer stove (our 9″ PF stove has lasted almost 4 years) and we use it several times a week.  Your products are well appreciated, especially by us stir-frying Asians.  I wish you well in your business and I hope you continue to prosper.

(Web site feedback) We ordered our second stove PF13L130. Our first PF9L130 has given us so much enjoyment over the past 4 years. It has survived hot summers and snowy winters. Almost daily stirfries. Not only have we become proficient at stir fry techniques, but our family has benefited greatly from eating more healthier meals. And our house has remained clean and smoke free. THANK YOU for offering such an excellent product.

Our Answer (if any): Thank you for your good words and sharing with us your experience about our PowerFlamer stove.  Can you share with us which part fails functioning on your PF9 stove?
Feedback: The center burner has a split where the holes are for the gas to escape.  The split allows the propane to shoot downward and to the side making the stove ineffective (and a bit dangerous — the flames come out below the wind guard).  Other than the defective burner, the wind guard and legs are fine.  Do you sell just the burner?  Thanks for your service.
Posted on by

The propane connector fits a standard UK propane tank.

Name:

 James, United Kingdom(PF15CL130EI)
Feedback:
The propane connector fits a standard UK propane tank.  One part of the connector assembly is not required, however, and must be unscrewed first.  I assume this redundant part is an adapter required for tanks in the USA.  I use a 20kg tank supplied by FloGas.
I have not had any difficulty setting up and using the burner.  I had it functioning well shortly after taking delivery and have used it many times since.
Many thanks to you for your excellent product.
Our Answer (if any): Your ordered a PF15CL130EI configurable stove.  The stove was shipped with a connector installed for connecting to a 1lb throw away propane bottle (like the camping bottle as in this picture ).  You are right, unscrewing it will expose the connector which you use for a 20lbs propane tank.
Posted on by

How much is the custom and duty to UK?

Name:

 Jacob, United Kingdom(4 PF9L130)
Our Question:

How much is the custom and duty to UK?  Do you need to change the propane connector at a local store?  Does the original tank connector work with your propane tank?
Feedback:

As you know the stoves were for my wedding which went really well and the chefs really admires your stoves. Since then I have been on honeymoon and have only just returned. To answer your questions, I cannot remember exactly the cost of the duty but from memory it was about £30 ($45). This is for the four stoves I bought which were in one parcel. I am not sure if you would need to pay the same for just one stove or a quarter the amount. I suspect it should be worked out on the value of the package and therefore should be a quarter. I did have a problem with the valve connector as it would not fit UK propane cylinders. I found a company called gaslow who managed to provide me with an adaptor which also had the benefit of including a gauge for indicating the gas left in the bottle. This cost about £25 ($38) per stove. You can find a link to their website: http://www.gaslow.co.uk 

Our Answer (if any):