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Julie, AZ (EF13SN50WG + 3/8 Quick Connect) | |
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Our Answer (if any): |
Thanks for liking the stove. So the quick connector on your pipe must be 3/8″. 1. The igniter coming along with the stove is not very good. Using a BBQ igniter is the way around the problem. Once you turn and release the knob, the gas should come through the main pipes but not the pilot pipe. So you should be fine. 2. The rubber hose is 3/8″. We do not have it as a separate item for sale. So far we have not heard from any single customer about buying a replacement rubber hose. But in case you need one, we have to look around. Local hardware store might have hose suitable for propane which should also works for natural gas. 3. Closing the gas valve on the main gas pipe is what we recommend after cooking. |
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When I am cooking, I pretend that I’m a hardworking cook on the streets of Taiwan. Cooking outside with loud noises and high heat, with people walking by. I know… I am very bored, but I love the stove! |
Category: Customer Feedbacks
I am very satisfied with your stove’s performance.
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RET (PF13L160EI) | |
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I believe I need to exchange the PowerFlamer I bought.
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Paul (PF13L160) | |
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Our Answer (if any): |
Sorry for the problem. There is a protection mechanism from the red regulator where it will not give any fuel flow (thus power) out if it is left at open position. Can you try: 0. Turn off the propane tank valve 1. turn the red regulator off (all the way according to the arrow on the knob) 2. turn on the propane tank valve 3. gradually turn on the red regulator (quite a few turns) to hear the hissing sound 4. Ignite the burner 5. Adjust the power by the red regulator knob If this still does not work, can we call you to understand more the situation and arrange for shipping it back? We did test every stove before shipment to make sure their functionality. |
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Thanks for your reply. I’m not sure if what you described would explain what I observed. You indicate that the protection mechanism for the regulator would not allow any fuel flow. When I tried the stove, it had fuel flow and I could see the flame. However, there was not much of a hiss when the gas came out and the flame, when lit, did not seem to be coming out with much pressure. Turning the regulator cap did not change the fuel flow at all until it got almost all the way open, then it made a “pop” sound and the flame went out. If you still think the steps you listed would help I can try it. Please let me know. I finally got a chance to try the steps you recommended and it worked out fine. I got the stove to go from low power to very high power. Thanks for the help. Now I just need to get some stretches of good weather so I can get to use it a few times. I appreciate your prompt attention to the issue I raised. |
Finally after about three months I was able to use my PF13S130 and it worked out great.
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Richard (PF13S130) | |
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I have received the PF9L130 yesterday and it works great.
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Tom, Washington (PF13L130) | |
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Our Answer (if any): |
If you or your wife already turn off the propane tank valve and the regulator after cooking, it is safe to leave the stove regulator connected to the propane tank. The key is to shut off the tank valve and not to rely solely on the stove regulator in close position.
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My wife used her new burner this weekend and loved it.
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Bob, Michigan (PF13L130+Stainless Wok Set) | |
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The PowerFlamer is all go!
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Rosana, New Zealand (PF13L130+Stainless Wok Set) | |
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Our Answer (if any): | We are glad that shipping to NZ is much easier than some other countries.
Usually people use a smaller size lid than the entire wok surface for two main reasons:
1. the dish to be cooked is usually much smaller than the wok. A smaller lid can cover a smaller area to be heated up sooner.
2. People tilt quite often to heat the food evenly to prevent tossing and breaking the food (such as Tofu). An as big size lid as a wok will fall off and will not cover the wok surface tightly.
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Thanks. Fair enough, we obviously cook way to bigger meals haha! Thats all fine.
Thanks again for all your help, we are very pleased with our outside wok.
Cheers,
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i bought your pf9 inch stove and i must say that it is a very awesome stove that i can not keep up with.
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Ken, Pennsylvania (PF5S50) | |
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Our Answer (if any): | It is not surprise for a regular carbon steel wok to be fully seasoned in 3 months with almost everyday cooking with it. We do not have direct experience with a hand hammered wok, but you can tell us how long when you achieve it. We have a link here for general care of a steel wok: CareIronWare. |
Works great!
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Jeff, California (PF13S70) | |
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It works GREAT! I love it!
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Joseph, Virginia (PF13L130EIWG) | |
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