Category: Customer Feedbacks

Posted on by

The PowerFlamer is all go!

Name:

 Rosana, New Zealand (PF13L130+Stainless Wok Set)
Feedback:

The PowerFlamer is all go!! We tried it tonight for the first time and had a lovely stir fry meal!!
It was delivered by Courier Post which is linked to New Zealand Post.  No duty was needed to be paid.  We brought a reasonably decent sized gas bottle from the local gas store for around $50 NZD, that has been the only additional cost from the payment to your company.  The connection did not need to be changed or adjusted at all, it was hooked straight up to the gas bottle without any difficulty and away it went!!

Hope it is helpful for you to know that no change in connection is needed on this end and that the package arrives safe and sound via courier once in NZ.

The only problem was that the lid sent over is a lot smaller than the wok!!

Our Answer (if any): We are glad that shipping to NZ is much easier than some other countries.

Usually people use a smaller size lid than the entire wok surface for two main reasons:
 
1.  the dish to be cooked is usually much smaller than the wok.  A smaller lid can cover a smaller area to be heated up sooner.
 
2.  People tilt quite often to heat the food evenly to prevent tossing and breaking the food (such as Tofu).  An as big size lid as a wok will fall off and will not cover the wok surface tightly.
Feedback:
Thanks. Fair enough, we obviously cook way to bigger meals haha!  Thats all fine.
Thanks again for all your help, we are very pleased with our outside wok.
Cheers,
Posted on by

i bought your pf9 inch stove and i must say that it is a very awesome stove that i can not keep up with.

Name:

 Ken, Pennsylvania  (PF5S50)
Feedback:
Hello there i bought your pf9inch stove and i must say that it is a very awesome stove that i can not keep up with , i have the original hand hammered carbon steel wok that seems to take a long time to get it seasoned ,the wok has the hammer markes still in it when i bought it is there ant tips you can give me on how to season it in a timely fashion , so i can cook the resturant quality food i am seeking ? But i must say it is an awesome stove …
Our Answer (if any): It is not surprise for a regular carbon steel wok to be fully seasoned in 3 months with almost everyday cooking with it. We do not have direct experience with a hand hammered wok, but you can tell us how long when you achieve it. We have a link here for general care of a steel wok: CareIronWare.
Posted on by

Your product got here and it’s amazing.

Name:

 Shamir, UK (PF9L130)
Feedback:

Wow!

Your product got here and it’s amazing. Very powerful and nicely constructed! Thanks a million. Please do contact me anytime if you want me to put a testimonial up on your site. I’m very happy with the product, I just got to learn how to use it properly. It’s going to be a great journey!

Our Answer (if any):
Posted on by

I’m pleased to report that I got my stir fry stove assembled and running this weekend, so thanks.

Name: Rick, Dallas Texas
Feedback: I’m pleased to report that I got my stir fry stove assembled and running this weekend, so thanks.  One question:  I experimented with changing the settings of the 2 air shutters to change the air-gas mixture, but how do I know I’ve got the maximum setting and maximum heat (I figured out how to get rid of the yellow/red flame and get it to a good blue flame, but should I keep adjusting it to maximize the flame and, if so, which direction do I turn the air shutters to get the maximum efficiency/heat?).  Thanks.  I’m looking forward to trying it out this weekend with my newly seasoned wok.
Our Answer (if any):

Hi Rick, As we understand, the air shutters (EasyFlamer stove) only let you adjust to achieve the blue flame (best correct flame).  In terms of power, the front knob (that your use to ignite) is the one.  Hope this help.