Category: Customer Feedbacks

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Stove storage question

Customer: 

Quick questions in regards to storage of the burner.   Is it recommended to store the burner in like a shed/garage when not in use?  Or can I keep it outside with a cover and have no fear of rust?   Maybe the long legs are vulnerable to weather?

Outdoorstirfry: 

Many customers store the stove indoor when not in use.   We just leave it outside with some cover.  Eventually the stove will rust as it is of cast iron parts.  The rust does not affect its functionality.  The long legs are of galvanized, should withstand weather better than the stove body.

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How do I active the spark for the electric starter?

Customer (PF13L160EI): 

How do I active the spark for the electric starter? 

Outdoorstirfry: 

Arrange the ignition tip inside wind guard to point to top of the main burner.  Once you have all connections done, turn on your tank and make sure there is no leak (hissing sound, smell of gas), turn the right knob counter clock wise until it clicks.  It should generate a spark while gas going out of the ignition tube.  You might have to try this process a few times for a successful ignition.  Once you establish an ignition flame, turn the left knob to ignite the main burner.  Once the main burner is lit, turn off the right knob to shut off the ignition flame.   The ignition flame can’t serve as a pilot.  

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PowerFlamer stove long leg height?

Customer (PF13L160EI): 

Hey, I don’t think I received the long legs that I ordered. I think I received the short legs.  These are 25” long and they don’t extend.  

Outdoorstirfry: 

The long leg each is 24”.   Entire long leg stove height is about 30~32”.  With wok, the wok handle should be about 36” in height which is normal person’s elbow height. 

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A great Purchase

Customer (PF13L160EI): 

First really impressed with the burner. I find it well designed and very easy to light and to control the heat output. Cooks very well. The heat guard also works beautifully well. I have a metal handle 14” wok with a silicone cover so my hand is very close to the wok burner as I work but it protects my hands. also really appreciate the safety of a braided stainless hose vs rubber for safety.

On the long legs I agree with some of the other users. It’s really not a very stable design for tossing as you mention on your site. My solution was to build a frame for it using maker pipe and emt conduit which was very fun. Thanks also added wheels so I can move it to garage when not in use.

Thanks again. A great purchase and I really appreciate the good communication from dong when I ordered and as I built the cart to hold it.

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Rust on Burner

Customer (PF13L160): 

Good morning,  I purchased the PowerFlamer Propane 160, Item# PF13L160.  Over the past year I have noticed corrosion/rust building up from moisture inside the holes of the wok burner head. At this point, only half of the head has flame and that is a dirty yellow flame. I have always kept the wok burner covered but moisture has still managed to get in via humidity etc. I have tried wire brushing and using compressed air to clear the holes but nothing works. It is now less than a year from purchase and it is unusable. Do you have a stainless replacement version or recommend some course of action?

Outdoorstirfry: 

Moisture is one factor to speed up rust build up.   Even our indoor gas range burner holes can be built up with rust and have to be cleaned.   Iron with heat and oxygen tends to rust.  The rust reduces the hole size.  Recently a local customer brought back his burner, similar situation to yours, yellow flame, only ¼ ring has flame.   What we found was that liquid (soup or oil) was poured over the burner and we had to use a wire (similar to the hole size) to clean every hole to restore the flame to satisfactory condition.   Please use appropriate wire or even grinder to remove any hole rust build up.   Wire brush and compressed air are useful after the holes are restored to their proper size. 

In term of other material for burner, we know other material will not last as long as cast iron as burner.  Under intense heat, other material also oxidizes and the oxidation can eventually plug the holes.

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Stability and Cover

Customer (PF13L160/stabilizers/cover): 

What a pleasant surprise to know it’s coming earlier than you first predicted. (You first told me 3-6months.). A quick question I have while I am waiting for stove, regarding blue flame vs yellow flame.  I know we want the flame as blue as possible. So as a general rule, would you say I should just leave maximum air for the bluest flame? Or do you have a recommended air ratio for me?

Outdoorstirfry: 

The stove as shipped has already been adjusted to give blue flame.  However in case, there is a mixing wheel in front of the burner inlet that you can play and adjust. 

Customer: 

I installed the legs as instructed (screws facing inside, inward Bend facing outside). It is still very wobbly and I don’t think these screws are easy to screw in. I do a lot of wok tossing and I’m genuinely afraid it will fall over when I’m cooking and cause major injury…..can you suggest a better solution for me? Also tell me the screw size. I think I’m going to home Depot to get better ones. The ones you provided are hard to screw with my screw driver.

Just used my stove for the first time. I thought I would give you a bit of feedback if that’s all right with you. 

Good: The stove itself works great. The concentrated fire is very powerful. I actually caught grease fire the first time I add oil in wok because I wasn’t aware how hot it gets. That’s something I need to learn. Also absolutely love the pilot light and fire control. Now I can turn fire off and add ingredients , then turn it back on, without feeling rushed.

Need improvement: the legs are fairly stable, I haven’t had accident yet. But still not super confident with it, even with stabilizers. Your stove is advertised as 13″ diameter, but I only measure 11″ inside. So not very big to flip wok against fire-guard like those professional Chinese chef. But you can increase sales for smaller 12″ wok, since that fits perfectly. I bought the cover, that definitely needs improvement. It’s just a basic tarp I can buy from home Depot, doesn’t fit properly and doesn’t look nice.

Overall great product. Communication was great, and you were knowledgeable and fast. I love the Chinese entrepreneur spirit, as I’m Chinese myself. I wish you all the best. Happy holidays.

Outdoorstirfry: 

Thank you for your feedback.  We always want to hear what our customers say on our products.  We are always thinking of how to improve.  A couple points to clarify.  We name our stove 13” by its wok ring adaptor outer diameter.  We understand regular house does not need a restaurant type stove and it will require too big a wok.    Also We purposely do not make the tarp cover down to the ground which will collect dirt and leaves. 

Customer: 

Regarding the cover, what I mean was, it was a bit too big. Perhaps a more fitted smaller one would look more appealing, maybe even with outdoorstirfry logo on it! May I also suggest some clippings for the bottom of cover to secure with the legs. That way on very windy days, the cover won’t fly away. Anyway, that’s just my idea. Hope you find it helpful. Cheers.

Outdoorstirfry: 

Thank you for more information on the cover.  We make the cover for all our stove products.   It is slightly bigger for PowerFlamer propane 160.  We have bigger stove products.   Currently our cover has two versions, one with grummet holes and another with strings at the bottom.   If there are strings on yours, you can use them to strap to the legs of the stove.  If there are only grummet holes, you can come up with a string yourself to tie the grummet holes to the legs of the stove. 

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How can I use my wok to create wok hei?

Customer (PF13LQN120): 

I have a question.  How can I use my wok to create wok hei, when the wok adapter is not secure AT ALL on top of the wind guard.  

Outdoorstirfry: 

The wok adaptor ring is flexible to be oriented to protect the flame come up to burn the hand accessing the wok handle.  It should just sit snuggly on top of the wind guard. 

On Wok-Hei, please read https://outdoorstirfry.com/?s=wok+hei.   I believe if you search wok-hei on internet, you will come up with a lot of sources.

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Question on stove adapter

Customer: 

I was wondering if you have a recommendation for an adapter to fit on the stove opening to make it smaller to accommodate using a 12” frying pan with the stove?

Also, the wind guard included with the stove blocks only one area to shield the heat from the user’s hand. Wouldn’t it be better to have the high side on the entire ring? this would also help with wind guard. 

Outdoorstirfry: 

You can try to sit your 12” pan directly on the stove to see how stable it is.  The wok ring adaptor has ears going inward and downward, it might be able to accommodate your 12” well enough.  

Only ¼ side of the wok ring adaptor has high wall such that flame can still come out through the top.   If we completely close the wok ring with high wall, the wok will close the gap which will push the flame downward.  This is an unintended air flow and is not desirable.

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How to apply the long leg stabilizers

Customer (PF13L160):

For the long leg stabilizers, do you have a picture of what they look like installed? I may add to my order, but I can’t figure out how they work.  https://outdoorstirfry.com/product/long-leg-stabilizer-for-long-leg-stoves/

Outdoorstirfry:

If you go to the “Usage Examples” section on the web page, you will see how they are applied.   A picture is below.

Customer:

do you have a picture as to how the leg stabilizers go on?

Outdoorstirfry:

Pictures of stabilizer usage can be found in our stove installation guide we sent in email during shipping.  On our stabilizer product web page, they are in the  “Usage Examples” section.

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Pilot

Customer (PF13LQN120): 

I just setup the burner but the pilot constantly goes out.  What am I doing wrong? Or is maybe a defective pilot?

Outdoorstirfry: 

Please adjust the pilot flame length to about 1 inch.   It will not stay lit if you allow too much gas going through it.    

Customer: 

Thanks that worked