Category: Customer Feedbacks

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Rust

Customer: 

My last gen PF 160 has acquired quite a bit of rust. Does this pose a. danger when in use? If so, if there anything you recommend for removing rust?

Outdoorstirfry: 

Cast iron exposed to environment eventually should rust.   Beside the look, it does not pose any danger at all.  In fact people uses cast iron wok to cook. 

You can use a steel brush to remove the rust before painting it in case you want to re-paint.

Posted on by

Rain Cover

Customer (PF13LQN120):

Hi – I came here from the Kenji review and have been looking at the site pretty often to see if there is stock. I noticed on the propane page it says stock is being made to order and check back, but there is no such message on the Natural Gas burner page (PowerFlamer Natural Gas 120 With Quick Connector). Is that or the 160 going to be in stock soon? One other question in general – is it possible to balance a pot of water on the top of any of the burners? Or does the wind shield prevent a flat bottom pot from sitting on it properly. Thank you.

Outdoorstirfry:

We only sell at 7:30am PST time weekdays from our web site with limited quantity, to avoid being overloaded.  You can try to order at that time.  Limited quantity gets filled usually in a couple minutes.   Once stock is taken, it shows no stock on our web page.

If your flat bottom pot diameter is >13″, you can put it on top of the stove directly.

Customer:

Ok, I will set my alarm then and try to get one when inventory is available. Just so I’m clear – if I buy this: https://outdoorstirfry.com/product/powerflamer-natural-gas-120-with-quick-connector/ I don’t need anything else to connect it to my natural gas line (which already has a quick connection on it for my gas grill) is that correct?

Also, if I was to boil a big kettle of water on this, are the long legs strong enough to hold up a lot of weight? Thank you.

Outdoorstirfry:

For a big kettle of water and stability, you would be better off with the short leg version.  You are right, the stove goes with a quick connector size of 3/8” in a pair of a plug (installed on the hose already) and a socket that you can install onto the natural gas line.  If your line already has 3/8” socket, then you don’t have to install the one that goes with the stove.

Customer:

do you know anyone who sells a rain cover that fits this nicely? I just want to make sure it won’t rust over time if I leave it outside.

Outdoorstirfry:

You can flip the wok upside down to cover it after cooking.  Or you can buy a tarp for it.  Some customer removes the long legs and hide it inside a grill cover.

Posted on by

function of the wheel

Customer (PF13L160EI):

I just start to use the power burner. It is great! There is a question I like to ask: What is the function of the wheel toward the burner inlet and when to use it?

Outdoorstirfry:

Great!  The wheel is to control the fuel/air mixture.   Usually turning it away from the burner gives stronger flame however may not full circle of flame from the burner.   Optimal is to have full circle of flame while it is still strong enough.

Posted on by

the pilot flame is orange

Customer (PF13L160): 

the pilot flame is orange, which doesn’t burn clean, is there a way to adjust the fuel/air ratio to maintain the pilot blue flame like one of your tutorial videos?

Outdoorstirfry: 

The pilot light flame should be adjust to about ½~1” long only.  In this length, it has a bit of yellow on its highest tip.  Most of the flame length should be blue.   If you set it too long, it does burner more yellow and interfere with main burner flame.   This is not desirable.

Posted on by

Questions on installing PowerFlamer Propane 160 stove

Customer (PF13L160):

Thank you for the fast service.  I just put the stove together tonight and I have 5 questions.

  1. The burner cover/wok support is loose, is that the way it is supposed to be?
  2. Instruction #9:  “Before turning on the top propane top valve, make sure the stove brass vales are off.”  Is the “top propane top valve” the same as when I turn on the propane gas supply from the tank?
  3. Instruction #11:  “To adjust air-gas mixture for correct flame, rotate the air shutter right beside the left and right copper valves.”  I have attached a picture of me pointing to what I think is the air shutter.  Is that correct?  Do I turn counter clockwise if I need to correct it or just kind of play it by ear?
  4. Instruction #12:  “The stem (if there is any) on top of the high pressure regulator is for adjusting the gas pressure to the stove.”  I don’t think this applied to the newer model you sent right?  I understand the instructions consist of different models.
  5. Is the stem on the bottom of the picture placed correctly?  I have placed it in the middle.  It was off to the side before.

Outdoorstirfry:

  1.  The wok adaptor ring can be turned any position on top of the wind guard such that flame blocking side (1/4 of the ring) is aligned with your wok long handle, to prevent your hand burnt by flame.
  2. Top propane top valve is the top propane tank valve.  Sorry for the typo.
  3. The wheel you point to is the air/fuel mixing wheel.  Adjust it to give strongest flame while maintaining full circle of flame on the burner.  Your wheel position looks about right.
  4. The regulator with this stove does not have a stem to adjust.
  5. The pilot tube is best to be at the center.

Please remember to turn off the propane tank top valve after cooking such that the regulator does not to withstand the tank pressure all the time.  Bests.

Customer:

Sorry but can you clarify what the top propane tank valve is?  Is that the piece (black color) where I screw into the propane tank?

You mentioned to turn off the propane tank top valve after cooking such that the regulator does not to withstand the tank pressure all the time.  Does this mean I should unscrew it from the tank when I am done cooking?  Thank you so much!

Outdoorstirfry:

Top propane tank valve is below (picture).

After cooking, you can keep the connection as long as you turn off this top propane tank valve.

Customer:

Got it.  Thank you for clarifying with the picture.

We couldn’t get the long legs to attached to the stove with the screw.  It’s still pretty loose.  I don’t think it’s supposed to be loose.  Is there a trick to getting it tight?  Thank you.

Outdoorstirfry:

The way we get the screw to tighten to the burner base plate short legs:

  1.  Flip the burner upside down without the wok adaptor ring such that the burner base plate legs are facing upward.
  2. With the long leg and its adaptor attached to each other tightly already, insert the long adaptor open end to the burner base plate short leg.
  3. Arrange the long leg to give the widest base which will result in the long leg adaptor screw facing the flat area of the burner base plate short leg.
  4. Use a flat screw driver to tight the long leg adaptor screw toward the burner base plate short leg flat area, as tight as you do.

This should result in the most stable legs.   Let us know any further question.

Customer:

Thank you for those directions.  If I was to just use the work burner by itself (short leg), can I set it on a table or something?  It looks like I can but I was worry the fire might go down that way.

Outdoorstirfry:

Yes you can use the short leg version on a table, preferably non-combustible material.   Flame should not go downward with the wok adaptor ring on top giving flame to come along the bottom of the wok.  However we recommend the stove on top of stone/metal table.

Posted on by

Questions regarding PowerFlamer 160

Customer (PF13S160): 

I received the stove, and it’s wonderful. I was trying to submit the questions below via your web interface, but the server kept timing out. So, here it goes:

  1. The stove is nicely modular, meaning, modules/parts can be changed and replaced as needed and as available. In that respect, what are the chances of making a wok adapter ring that is slanted wand has rolled edges, like a typical Cantonese-style restaurant burner (see attached image)? With the current ring, the rocking, wok tossing technique isn’t quite as smooth to pull off. Also, the current flame guard only covers a quarter of the circle, which occasionally is not enough. A separate stove ring as pictured would be awesome, ideally one that could be attached somehow to improve stability. Are any other adapters planned, like a flat, cast-iron plate for more even heat distribution for making paella or other things that benefit from a flat surface/griddle?
  1. I am planning on integrating the burner into a stainless steel rolling cart. I’d like to attach a 90-degree adapter to the front, like others have done. Before I disconnect the hose, would you be so kind to let me know what the thread size is?               
  1. Also, for controlling output, ideally, I’d like to use a quarter-turn ball valve (i.e., have the current main gas valve wide open and control burner output via the quarter-turn ball valve). I am thinking of the valves that are typically used on commercial wok burners, like in the second image attached. Have you tried this approach, or are you otherwise aware of any suitable ball valves that cover the output range with a 90-degree turn, ideally linearly?
  1. Finally, the adjustment for changing air intake after the valves is difficult to operate. Is that intentional, and if so, what is the reason for not using a beefier, easily turnable ring as can be found on other wok burners?

Thank you so much in advance!

Outdoorstirfry: 

Very good questions.

  1.  All your suggestions are great.  At this point we don’t plan on adding anything like you described.   We will keep them in our mind.
  2. 3/8”
  3. The valve ¼ turn you show is not suitable.  It is typically used in low pressure appliance.  The stove you have uses high pressure gas.
  4. The air/fuel turn wheel is not meant to be adjusted all the time.  Once adjusted to achieve the best mixture (strongest flamer with full burner circle flame), it should be left not touched anymore.
Posted on by

How does the electronic ignition work?

Customer (PF13L160EI):

    I just got a 160 propane w electronic ignition. How does the electronic ignition work? No documentation. All can light and adjust it manually. It also looks like it is mounted too far back from the burner.

Outdoorstirfry:

Attached is the user installation guide.  Basically when you turn the right knob, you should hear gas coming out of the ignition tube.  When you turn the knob further, a spark should strike the gas.   Usually it takes 3~4 strikes to get the flame shooting out the ignition tube to reach the main burner.

Posted on by

Function of the wheel

Customer (PF13L160EI): 

I just start to use the power burner. It is great! There is a question I like to ask: What is the function of the wheel toward the burner inlet and when to use it?

Outdoorstirfry: 

Great!  The wheel is to control the fuel/air mixture.   Usually turning it away from the burner gives stronger flame however may not full circle of flame from the burner.   Optimal is to have full circle of flame while it is still strong enough. 

Posted on by

Buying experience from one customer

Inquiry:

I am interested in this Power Flamer 16- with electronic ignition, and want the MOST RECENT model with the improvements. I had ordered this
product through Amazon, but it never got delivered even after repeated requests to track the package. How long will this take to ship to zip
code 78414?

Outdoorstirfry:

Ever since our new generation arrived, we never have time to deal with Amazon.  So Amazon’s stock on our product should remain at zero.  This means that if you order on amazon, we will never get any request from amazon to ship.   I search our order queue,  you are not in our order list.   If you order not, lead time to ship is 30 days.  It takes 4~5 business days to ship to Texas.
Hope we answer your question.
Customer (PF13L160EI):

Hello,  Yes, I originally ordered this Power Flamer 160 EI from Amazon on January 13, 2021, but never got the order even after repeated delivery updates, and never knew that you do not deal with Amazon any longer.
It is now March 7, 2021.
This is not my fault that I never received your Power Flamer 160 EI from Amazon, and I was waiting every day for it to arrive.  I was given several update messages that delivery would be delayed but  never told that it would NEVER be delivered to me.
I should have been informed when I submitted the first order to Amazon that I would NOT be delivered and wasted more than a month of my waiting for it to arrive.
So now I ordered it again directly from your website and now have to wait more than another month to get it.
Can I be put at the top of the list because of this?  Thank you,
Outdoorstirfry:
We were out of stock since 11/2020.  You probably ordered on Amazon from another seller.  Amazon allows multiple sellers on one listing.  Can you send us your Amazon purchase receipt for us to take a look?
Customer:
I ordered this on January 13, 2021, and never knew that Amazon did not have it any longer.  Here is my order details (receipt).
Outdoorstirfry:

Customer (PF13L160EI):

Hello,  I put in an order for the Power Flamer 160 with Electronic ignition.  I hope that this order will be delivered quickly because I have heard that other orders never got delivered.   I hope that my order is legitimate and accurate.
Outdoorstirfry:
You must have bought it from a seller hfgxus.   Hfgxus is based in China.   Amazon allows other sellers to sell our stove product if the seller claims so.   Unfortunately it never delivers.  Fortunately you got your money back.
Customer:

I ordered this from Amazon because I read from you that your new product was not available directly, and had hoped that Amazon would cover me if there were any problems with seller, which did happen, because Amazon guarantees good customer service and refund if any problems with order.  I waited a long time for your product.
It seems that you do, too, and am satisfied that you are responsive to my requests and communications.
I had no idea that this company  hfgxus  would not deliver the product.
I am very happy to deal with you directly.
Outdoorstirfry:
We see your order of 3/5.   It will be another couple weeks before we get to yours.  We will email when ship.
Customer:

Thank  you, I would like to get this as quickly as possible.  Please package this properly so that it does not arrive damaged.  I was hoping to put a good rating for you on your website if you allow it, otherwise I will do it publicly, perhaps through Facebook..  Do you plan to sell though Amazon, or only direct?  Either way, I will give you a good rating though some source, even on Facebook.   Thank you!
Outdoorstirfry:

We are lagging behind not having facebook and tweeters.   After receiving the stove, you can write to us about all this experience starting from Amazon purchase to from us after receiving the stove.   Then we can combine all our conversation to put on our website anonymously.   Of course you are welcome to put it anywhere including facebook.

We had a dispute with Amazon in January on that Amazon encourages sellers like hfgxus to sell on our product page.   We are extremely discouraged to list there so far.   We will re-consider in the future.

Customer:
Thank you,  I am very supportive of your position with Amazon allowing the seller hfgxus to continue to sell though their website , all you wanted to do was to have a great product at a fair price sold and supported honestly and correctly.  And all I wanted was to get your stove as soon as possible, honestly.
I will do everything I can to give you good product and customer service ratings everywhere that I can because you have  earned it though great customer relations and service, and I can see that others are happy with you.
If I would have known back in early January that Amazon was not being honest with me, I would have ONLY ordered your great product though your website directly, but I thought  that I would get the product faster through Amazon because of a previous message that the stoves with not be available on your website until later in January or February.
I am very happy and satisfied that you did things correctly and well.    Thank you once again.
Customer:

I received the wok burner by UpS, thank you very much for your fast service!  I have not opened the box yet, but will do that Thursday and set it up completely.  Very happy with your service!

Yes, everything was intact in the shipping box.    I set up the 160 EI and have two questions….
First, since I have the 160 EI version is the pilot tube supposed to be so far back from the burner?   It seems to be back at the outer most ring, and I cannot move it forward any more and do not want to break anything…There is what appears to be a grooved rest closer to the burner ring…is the EI tube supposed to rest on that?
Second, I want to use a 90 degree elbow Flare connecter at the burner assembly and wonder what size thread size to use?  Is it 3/8 or 1/2 inch? Thanks, looking forward to cooking my first stir fry!
Outdoorstirfry:

For the 1st item, can you send us a picture on what you are talking about?   2nd item, it is 3/8”.

Customer:

Good morning, Very happy with your 160 Wok burner,  cooked my first meal, loved how it turned out.Thank you for getting back to me, here are photos explaining my question about the position of the electric spark generator.

I wanted to confirm that the fittings are 3/8 so that I purchase the correct ones.  Thank you for everything, you have been wonderful in every way!
Outdoorstirfry:

The electronic ignition unit is positioned outside of the wind guard to prevent too much heat on the electric wire insulation.   When it ignites, it shoot out a flame that is long enough to reach the main burner.

Glad that you satisfy with the outcome of your dish.

Customer:

Based on what you wrote to me about the wind guard and the igniter,  I will position the igniter a little bit further outside the bowl so it is barely inside the  the external bowl. I had no problems with my first cooking experience with the spark igniter. I read your previous comments about not burning the wires on the igniter. Your customer service is outstanding, and I will go back to Amazon and complement you as the inventor and developer of this wok burner with outstanding customer service, even if you’re selling it through a new distributor , so should I recommend that they go directly with outdoorstirfry.com or continue to buy it through Amazon?

Customer:

Hello!  After using your outstanding Power Flamer 160 for several months, I am extremely pleased to give it and you a fantastic positive review because of how good the product is, and especially how you, Dong,  have provided great customer service and guidance during and after the entire ordering and delivery process. It arrived very safe in good packaging and I set it up with no problems but did send you a couple of questions that you answered immediately.  The Power Flamer is very easy to use, and if any potential user has any doubts as to how it works and of the quality, rest assured that this is a wonderful well designed and manufactured quality product that puts out high heat (160 BTU  Plus) and I am very glad that I purchased this from Dong who has been very helpful and communicative, responding to me immediately, the same day.  I am also complementing you on getting this Power Flamer to me very quickly, and I recommend that everyone go directly to the outdoorstirfry.com website and submit the order there.  Once you get your delivery you will be very glad that you ordered from Dong. I highly recommend this!
Please publish on your website and feel free to contact me at any time.
Posted on by

Pilot issue

Customer (PF13L160):

Good afternoon, I have received my wok and have made delicious stir fry with it already. One issue though, the pilot light knob is very sensitive and I can essentially only do very high or off. It also gets adjusted higher just from shaking the wok stand.   It’s very hard to use otherwise.   Any help?

Outdoorstirfry:

Your dishes in your pictures look very delicious.   Sorry for the pilot knob issue.   The 2nd video on this link https://outdoorstirfry.com/support/product-documentation/ shows how to light the pilot flame.  After that please adjust it to about 1 inch in length.   It is sensitive under windy condition.

At home we are using similar stove 5~6 generation earlier.   My wife never bothers to light the pilot flame.   She is used to light the burner from the long nose BBQ ignitor and keeps cooking until done.   Cooking for a meal for family of 4 usually takes 5~10 minutes.