Below are answers to some FAQ. If you don’t see answer to your question, please use the search box at bottom of the page to search our site. In case you cannot find answer by searching, you can always contact us.
Ingredients between indoor and outdoor?
Any good way to carry ingredients between indoor and outdoorr?
This cooker is awesome!
this cooker is awesome!
Understanding lead time
Lead time is only meaningful when product is orderable on its webpage.
Why doesn’t my wok slide easily?
wok support on wind guard is built to hold the wok steady during cooking.
Stove questions
long legs are detachable for transportation. Plastic under the stove is not suitable. Rust can be cleaned.
Steps to solve yellow flame and soot problem.
a few steps to understand yellow flame and soot – air/fuel mixing wheel too close to burner pipe inlet, obstruction inside the burner pipe, burner holes clogged?
a flat grill?
Our stove top supports are even at top and should be able to accommodate flat bottom cookware >13″.
Storage indoor to prevent rust?
Most rust do not affect stove performance.
How to order? Long lead time?
Order, long lead time or subscribe.
Is ignition tip outside of wind guard correct?
Ignition tip can sit outside of wind guard. Electronic ignition stove can be manual lit with a long nose BBQ ignitor.